Customer Success Manager

Pocus exists to supercharge GTM teams. We make every rep a 10x seller. With Pocus, organizations can have fewer, better reps to drive increased pipeline and revenue.

How? We’ve created the world’s most powerful, AI-native prospecting platform.

Pocus influences nearly half a billion in pipeline per quarter for our customers. We’re trusted by high growth companies like Asana, Monday, Canva, and Miro where Pocus powers up to 50% of their pipeline and eliminates 10+ hrs of work per rep per week.

Pocus has hundreds of always-on AI agents doing the manual, tedious work of researching & prospecting so that reps can do what they do best: sell. With Pocus AI agents working for them, rep’s days are simplified. Reps get alerts when compelling events happen, account plans are generated by AI, and agents recommend who to reach out to with the next best action. We’re fortunate to be backed by First Round, Coatue, and execs like CEO Zoom, CPO Adobe, CRO OpenAI, who are helping us usher in this future of sales.

Our CS org has one goal: We transform GTM teams into best in class operators, creating repeatable top decile revenue performance and GTM efficiency. As a founding member of the Customer Success team, you’ll be at the forefront of our mission, working directly with customers in a highly consultative way to guide them through every step of the customer journey towards GTM excellence. You’ll have the opportunity to have outsized impact on our customers’ business as a trusted partner and expert.

The Pocus team is full of humble overachievers that like to move quickly (we call it shiperate), own our work, give customers superpowers, and create magic for our team… all while having a ton of fun. Join us on this next phase of growth!

Why this role

• Be a founding member of the Customer Success team: You’ll build the foundation of Customer Success at Pocus for years to come.

• Create tangible impact for customers with a product they love: You’ll drive value and get to know our customers across all levels - from our end users who rely on Pocus to uncover new revenue opportunities, to senior leaders that rely on Pocus to orchestrate their entire go-to-market engine. Customers love our product and have referred to Pocus as the “answer to all of their prayers.”

• Learn more in 1 week at Pocus than 1 year at another company: We do more with less — we’re able to ship what other teams with 10x of the resources do in 1/10th of the time. We consistently get feedback that our responsiveness and velocity set us apart as our customers’ favorite vendor.

• Meaningfully shape our product: We’re extremely customer-centric at Pocus. You’ll be the eyes and ears for all customer needs and work with the co-founders and Head of Product to inform our roadmap.

• Join an incredible team at a magical time: We’re at the beginning stages of explosive growth. Join a passionate, scrappy, and no-ego team of builders that will inspire you and make you laugh every day.

What you’ll do

Operate as a business-impact obsessed consultant to our enterprise customers and the accountable owner for their success with Pocus

• Develop and execute strategic action plans for each account to ensure customers’ success throughout the customer journey

• Own the relationship with a cross-functional team of our customers’ senior leaders across Sales, RevOps, and Data, and be a trusted advisor on their strategic priorities as it relates to Pocus

• Map customer’s business priorities to solutions in Pocus. Be prescriptive and highly consultative in with customers on how we will drive their success.

• Audit the business impact of the customer’s Pocus program and run business review workshops, offering insightful GTM advice for driving increased revenue impact across the customer’s GTM organization

• Proactively identify customers who aren’t maximizing their usage, subsequently creating and executing improvement plans

• Build & communicates a quantified value story. Analyze success data and develop an impactful value narrative for the customer executive team

Drive adoption directly and indirectly by managing the customer to effective change

• Owns the project management of activities (ours and the customer’s) and actions to drive adoption

• Develop SME programs to create power users and influencers ready to