Systems & Delivery Lead

About the Company:

World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. Our products make this possible: the Orb verifies real people, World ID proves it privately, and World App enables and distributes the new applications made possible by this technology. Together, they form a new layer for AI internet.

We’re one of the fastest-growing networks in tech. More than 17 million people across 160 countries have verified with World ID, and we complete over 350,000 verifications each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate.

World was founded in 2019 and launched globally in 2023. We are more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We’re backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI.

World has been featured on the cover of TIME Magazine, highlighted in Fast Company’s Next 5 in Fintech, and explored in a Bloomberg deep dive. The New York Times, Bankless and TechCrunch have all recognized our progress in identity, cryptography, AI, and global-scale hardware deployment. Our leadership is also named to the Time AI 100.

About the Team

Systems & Delivery is the engine inside Central Ops. We design and land the workflows, tools, and processes that make the World project run reliably across every market. We work closely with Product, Market Ops, T&S, and Data teams to translate strategy into real-world execution at speed and scale.

About the Role

We’re looking for a Systems & Delivery Lead who can turn operational chaos into dependable, scalable systems. This role owns the back-office workflows that power Orb operations worldwide: payments, token transactions, operational tooling, and new initiative rollouts. You’ll work across functions to ensure clarity, consistency, and adoption.

You’ll build tools, shape processes, run pilots, write PRDs, and drive global implementation. This is both strategic and hands-on. If you enjoy building the operational backbone of a global network, this role is for you.

What you will do

• Own the Ops Systems Roadmap and priority workflows end-to-end

• Lead implementation of new tools and processes across all markets

• Collaborate with Product on PRDs and feature requirements

• Manage workflows related to payments, cost attribution, and token transactions

• Run pilots and tests; gather insights; iterate quickly

• Deliver clear documentation, comms, and rollout plans

• Build dashboards and feedback loops with Data Engineering

• Support experiments and convert learnings into scalable playbooks

About you

• 7–10 years in operations, systems, or technical program management

• Track record of shipping processes and tools in fast-paced environments

• Strong analytical and systems-thinking skills

• Experience drafting PRDs and collaborating with Product

• Comfort with ambiguity and willingness to dive into field-level details

• Excellent communicator who drives alignment across functions

Pay transparency statement (