NSU00737 - Housekeeping Supervisor

Title: NSU00737 - Housekeeping Supervisor

State Role Title: Hsekeep &/or Apparel Mgr I

Hiring Range: Commensurate with credentials

Pay Band: 3

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: WWW.NSU.EDU

Recruitment Type: General Public - G

Job Duties

The Executive Housekeeper reports to the Vice President and Chief of Staff and is responsible for maintaining the absolute highest standards of cleanliness, organization, and aesthetic presentation across the University House and surrounding grounds. Beyond managing daily housekeeping staff as needed, inventories, and maintenance schedules, this specialized professional actively leads the logistical preparation, execution, and breakdown of all on-site events in collaboration with other university officials.
Event & Guest Execution
• Pre-Event Preparation: Coordinate deep cleaning of entryways, dining halls, patios, and restrooms prior to guest arrivals.
• Aesthetic Presentation: Oversee the polishing of fine silver, care of crystal and china, and placement of fresh floral arrangements.
• Vendor & Service Liaison: Collaborate closely with culinary teams, estate managers, or event coordinators to guarantee a seamless operation.
• Live Event Support: Direct staff during large gatherings to execute continuous trash clearing, restroom maintenance, and emergency spill response.
• Post-Event Reset: Direct full breakdown operations to return the property to pristine condition immediately following guest departures.
Operational Upkeep & Administration
• Specialty Care Tracking: Maintain rigorous protocols for the handling of fine art, expensive antiques, delicate drapery, and high-end surfaces.
• Inventory Control: Formulate budgets and order par-stock levels of non-toxic cleaning chemicals, luxury toiletries, and fine linens.
• Systems Maintenance: Master the building's smart home automation systems, security networks, or hotel property management systems (PMS).
Staff Leadership & Management as requested
• Personnel Oversight: May train full-time and temporary event housekeeping staff.
• Quality Assurance: Develop meticulous room checklists and conduct unannounced inspections to keep quality levels high.
Key Requirements & Skills
• Leadership & Poise: Proactive ability to motivate a diverse team and maintain a calm, composed atmosphere during chaotic event turnarounds.
• Impeccable Discretion: Absolute commitment to confidentiality and respecting the privacy of high-profile owners or event guests.
• Deep Material Knowledge: Technical understanding of correct chemical applications for luxury materials (e.g., marble, exotic woods, precious metals).
• Dynamic Flexibility Willingness to work highly irregular hours including early mornings, late nights, weekends, and major holidays based on the event schedule.

Minimum Qualifications

- Working knowledge of cleaning methods, use of cleaning supplies and equipment, general laundry, event set-ups care proper safety techniques related to housekeeping operations, and general computer operations.
- Considerable skills in the use of buffers, burnishes’, wet and dry vacuums and other housekeeping equipment; and possess skills in stripping, waxing, buffing floors and carpet cleaning (dry and wet methods).
- Knowledge of and ability to apply proper safety techniques to be used in day to day housekeeping operations.
- Demonstrated ability to function independently, to give and receive both written and oral instructions, and to direct the work of others.
- Ability to lift and move heavy objects; stand for extended periods of time; and to tolerate contact with a variety of cleaning products and solutions.

Additional Considerations

- Able to manage and direct other employees as required.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who posses