Security Coordinator, Guest Reception (Overnight shift)

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The Overnight Coordinator supports 24/7 operations at NBCUniversal’s Corporate Headquarters at 30 Rockefeller Plaza, ensuring a safe, secure, and seamless experience for employees, guests, and visitors during overnight hours. They will operation with greater independence and accountability, managing lower-volume and moderate to high-sensitivity requests. Additionally, the Overnight Coordinator ensures continuity of operations and provides clear documentation and handoff communication to day teams. 

This role entails greater ownership, independence, and accountability, serving as the primary on-site point of contact during off-hours and supporting access control, security protocols, and front-desk operations. They will report to the Manager, Guest Reception.

What You'll Do: 

Customer Experience & Front Desk Operations

• Greet employees and authorized guests with professionalism; review access permissions and process identification efficiently
• Deliver a high level of customer service, representing NBCUniversal and Global Security Operations
• Answer phones and respond to email requests in a timely and professional manner

Access Control & Administrative Operations

• Process onboarding and offboarding requests, ensuring accurate access provisioning and removal
• Maintain and monitor access control systems, including badge access, guest entry, and restricted area authorization
• Partner with internal teams and organizations to generate access reports, modify access, and support guest admissions

Overnight Operations & Incident Response

• Serve as the primary on-site coordinator during overnight hours, ensuring continuous operational coverage
• Operate with a high degree of independence, making informed decisions aligned with established protocols
• Monitor for unusual activity and initiate prompt notifications; respond to incidents calmly and effectively with professionalism
• Ensure accurate documentation of shift activity, incidents, and follow-ups, providing clear communication handoff to day teams

Operational Support

• Assist with coverage of the Employee Registration office and Executive Security Reception Desk, as needed
• Follow all established processes and protocols while maintaining compliance and consistency
• Actively participate in training programs and apply learned procedures in daily operations

Qualifications

What You Must Have

• 1+ years of experience in Guest Reception, Hospitality, Customer Service, Security, or related field
• Experience issuing guest and employee credentials and working with access control systems
• Proficiency in MS Office Suite and web-based applications
• Strong attention to detail and ability to follow established processes consistently
• Ability to maintain a professional presence and positive demeanor
• Demonstrated reliability and accountability in a 24/7 environment
• Ability to work independently and make sound decisions during overnight hours
• Availability to work overnight shifts, including nights, weekends, and holidays

What Makes You a Stand-Out