H&M Home Store Manager

Company Description

At H&M Home, our purpose is to make it possible for many people to create a personal and modern  space — a place to feel at home.

Our vision is to be a credible world-class interior brand. You have a very important role as a leader. We will reach our vision through constant improvement, entrepreneurial spirit, and working as one team.

In everything you do, our customers should always be top of mind.

Job Description

As a Store Manager at H&M Home with leading by example, you have the vital role to create an outstanding and inspiring shopping experience for our customers every day. The role as Store Manager is to lead with vision as well as build and develop your team to achieve budgeted and planned sales and profitability targets, through providing excellent customer service and ensuring optimal and efficient store operations. 

As Store Manager, your responsibilities are divided into five parts: 

Customers, Colleagues, Procedures, Planning and Results & Profitability.

Qualifications

The role comes with lots of responsibility – and lots of fun. Your to-do list includes:​

• Provide excellent customer service in your store and coach your team to always keep our customer top of mind.​
• Follow up on sales goals and budgets to optimise profit.​
• Recruit, train and develop your team.​
• Set an example for your team by always acting in line with H&M Group ​values   and the H&M Home brand DNA.​
• Ensure best practice of store activities and back office procedures.
• Minimum B1 level in English & French is Mandatory

We are looking for a strong and passionate leader full of customers to please, employees to guide and ​high-set business goals to reach. Your personal qualities also include:​

• A passion about customer service, people and interior design.​
• A great result driven attitude.​
• Being well-organised and able to cope with a large workload.​
• Ability to prioritise and plan ahead for efficient workflow, staffing and development.​
• An analytic and reflective mindset to constantly improve store profitability. ​
• A positive and coaching attitude, and a willingness to learn and improve.​
• A good level of English is mandatory to communicate with all levels in the business. 

Additional Information

Our values reflect the heart and soul of H&M. They determine what it takes to work here and how we do things. When we communicate with colleagues and customers all over the world, our values help us to develop and grow, to become the place of the possible and the place to be...

• WE ARE ONE TEAM
• WE BELIEVE IN PEOPLE
• WE ARE ENTREPRENEURS 
• WE MAKE CONSTANT IMPROVEMENT
• WE ARE COST-CONSCIOUS
• WE ARE STRAIGHTFORWARD AND OPEN-MINDED
• WE KEEP IT SIMPLE