Store Manager

Store Manager

Job Summary: 

The Store Manager is responsible for the overall leadership, performance, and daily operations of the retail showroom. This role drives sales growth, ensures an exceptional customer experience, and leads a high-performing team while maintaining operational excellence, financial accountability, and compliance with company policies. The Store Manager sets the tone for a results-driven, customer-focused culture and is accountable for store profitability and long-term team success.

Essential Duties and Responsibilities:

·         Drive store sales to meet or exceed revenue, margin, and KPI targets, including conversion, average ticket, and protection plan performance

·         Lead by example through active customer engagement, consultative selling, and supporting team members to close sales

·         Recruit, develop, coach, and hold team members accountable for performance, fostering a high-performing and positive work environment

·         Maintain strong leadership presence on the sales floor, ensuring consistent execution of customer experience standards

·         Oversee all daily store operations, including staffing, scheduling, policy compliance, and safety standards

·         Ensure showroom excellence through merchandising, product placement, display accuracy, and overall store presentation

·         Monitor inventory, product flow, and coordination between warehouse, showroom, and distribution partners

·         Oversee credit operations, accounts receivable, collections, and compliance with all regulatory requirements

·         Manage financial performance, including P&L, payroll, expenses, cash handling, and deposits

·         Execute marketing initiatives, promotions, and community outreach to drive traffic and brand awareness

·         Ensure consistent execution of sales processes, team training, and customer engagement standards

·         Serve as the primary escalation point for customer concerns, ensuring timely and professional resolution

·         Adapt to changing business needs, adjust priorities, and step into operational roles as needed to support store success

·         Perform other duties as assigned

Knowledge, Skills, Competencies and Abilities:

·         Strong leadership, coaching, and team development capabilities

·         Proven ability to drive sales performance and achieve financial targets

·         Customer-focused mindset with a commitment to service excellence

·         Knowledge of retail operations, merchandising, inventory, and store management practices

·         Understanding of credit, collections, and regulatory compliance requirements

·         Strong financial and business acumen, including P&L management

·         Excellent communication, problem-solving, and decision-making skills

·         High level of accountability, professionalism, and adaptability

·         Ability to manage multiple priorities in a fast-paced retail environment

Required Qualifications:

·         High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered

·         Prior Store Manager or senior retail leadership experience 

·         Proven track record of driving sales and managing store performance

·         Experience with team leadership, coaching, and employee development

·         Familiarity with credit/collections processes and compliance standards preferred

·         Ability to work a flexible schedule, including evenings, weekends, holidays, and peak periods

·         Willingness to work 45–50+ hours per week based on business needs

·         Ability to lift or move up to 50 pounds as needed and support showroom operations
·         Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

About Kimbrell’s Furniture:
At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well-being of others through home furnishings.” This purpose shapes how we serve our customers, support our c