Director, Marketing Operations

Today, CommerceHub is the #1 ecommerce network used by the world’s leading retailers and brands to extend their retail and ecommerce businesses. 

Consumer expectations have shifted. In the Now Economy, they expect that our customers have what they want, in stock, ready for delivery, and with an experience that delights them at every step of the buying journey. 

We believe we have a unique opportunity to help retailers, brands and suppliers connect to customers and meet the challenges of the Now Economy. Think that sounds interesting? It is!  

Our remote-first team is growing, and we’re looking to add great people like you, who are ready to use their expertise to transform the world of ecommerce. 

  

Overview

We’re looking for an ambitious and experienced candidate to join our Marketing team as a Director of Marketing Operations. In this role, you’ll be in charge of day-to-day marketing operations, including the creation and execution of marketing campaigns, planning projects and publishing schedules, and assigning tasks to marketing team members.

As this is a senior role, you’ll be the head of our Marketing team, and you will mentor, assess, and onboard team members, as well as be responsible for the team meeting its KPIs.

Together with the CMO, you’ll establish a new marketing strategy and revise existing ones to decide on the best technical solutions. To excel in this role, you’ll need exceptional knowledge of marketing tools and the ability to find innovative ways of optimizing marketing campaigns to ensure your team achieves its targets.

Aside from prior experience, you will need exceptional knowledge of compiling and reading campaign and market reports to help track ROI of all marketing activities and discover new opportunities. You will also need to show your leadership, project management, and communications skills.

• Build and maintain the technical infrastructure needed for reaching marketing goals
• Leverage technical tools to meet campaign needs, such as Salesforce, Marketo, 6sense and creating HTML email templates and web letterheads
• Collaborate with the leadership team to develop SEO and SEM marketing strategies and choose the best tools
• Develop and oversee budget management processes for the marketing department
• Lead the Marketing team by mentoring, reviewing, and onboarding team members
• Compile data-driven reports for measuring global leads and tracking ROI for different campaigns
• Be proactive and implement new tools to improve efficiency
• Keep informed about the latest marketing operations trends  

 

Qualifications 

Required Qualifications

• 10+ years of experience in Marketing Operations preferably in a SaaS software environment
• Portfolio of successful marketing campaigns and outcomes, metrics

Preferred Qualifications 

• Bachelor’s degree in Marketing, Business, Computer Science, or a related field
• Exceptional communications and project management skills
• Attention to detail and being data-driven
• Effective collaborator within marketing and sales
• Exceptional knowledge of various Marketing tools and their usage

  

What it’s like to work at CommerceHub 

We have big plans for growth and transformation and we’re doing it with a remote-first team across the world.  

Remote first gives us more flexibility to help each other do our best work. It means that work-life balance is more than a cliché. We’ve built balance into our culture and it’s at the core of everything we do—how we collaborate and make change happen.  

Connected by our drive to transform ecommerce, our culture is driven by our employees. We trust each other, work hard and respect both personal and professional boundaries, knowing that we’re at our best when we’re intentional about how and where we work. We believe autonomy leads to great work and an even bigger impact.  
 
 

Benefits 

• Medical, dental and vision benefits: Affordable health care plans with premiums that will not exceed 5% of your salary and company HSA contributions, starting on Day 1 
• A 6% 401(k) match 
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, and a paid volunteer day 
• 4 weeks paid Parental (Bonding) Leave 
• Remote work stipend for internet, cell phone, office furniture and supplies  
• Culture and team-building activities
• Employee Assistance Program
• Tuition assistance
• Career development opportunities
• Charitable contribution match per team member 

CommerceHub is an Equal Employment Opportunit