Solution Analyst, Duke Cancer Center

School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

Informatics [IT]

 Title: Solution Analyst, Duke Cancer Center

 

Position Description, 

Occupational Summary

Serve as a solution analyst within DCI Solution Lifecycle Management team working with both leaders and end users to characterize requirements and ensuring the successfully delivery of solutions to meet those needs. 

Work Preformed

Solution Management – 70% Effort

• Conduct business requirement sessions with client and client business process managers to document functional, non-functional and technical requirements.
• Analyze and map relevant business processes and IT infrastructure
• Research any rules that might impact solution delivery such as compliance, data governance, or organizational mandates
• Make recommendations for solutions that deliver organizational goals
• Assist in the design, development, and testing of solutions
• Recommend business process change/renewal where needed to match best practices or simplify the complexity of a system deliverable
• Serves as a translator of, and advocate for, customer requirements.
• Create business process flowcharts and related documentation to support process development, system enhancements, and implementation of recommendations.

 

Communication – 20% Effort

• Clearly convey, orally and in writing, technical information to a non-technical audience. 
• Communicate concerns clearly in a professional manner.  Refer complex questions and escalate issues to others as appropriate. 
• Respond timely to emails, phone calls and questions, generally within one to two business days. 
• Update stakeholders regularly on the status of work requests. 
• Be proactive and actively participate in team meetings, committees, task forces and ad hoc groups. 
• Consult with users, support analysts and vendors to efficiently address issues.

 

Training – 10% Effort

• Stay current on tools and technologies, databases, and operating systems
• Seek and take advantage of opportunities to expand knowledge of data tools and technologies used by institutions similar to Duke Health
• Demonstrate a willingness to accept new or additional responsibility

Know and follow policies, standard operating procedures (SOPs), regulations and protocol requirements that govern clinical research.  Maintain Duke and project specific training and certification requirements.

And other work as assigned. 

The above statements describe the general nature and level of work being performed. This is not intended to be an exhaustive list of all responsibilities and duties required.  Employees may be directed to perform job-related tasks other than those specifically presented in this description.

The intent of this job description is to be representative of the level and the types of duties and responsibilities that will be required of this position and shall not be construed as a declaration of the total specific duties and responsibilities. 

Preferences

The ideal candidate will have be:

• • Skilled in engaging with internal or external customers to articulate business requirements and develop corresponding prioritized solution roadmaps, project plans and deliverables.
  • Skilled in managing customer and stakeholder expectations
  • Excellent interpersonal skills and ability to develop strong collaborative working relationships with customers and colleagues
  • Excellent written and verbal communication skills
  • Excellent judgment and decision-making skills
  • Excellent analytical ability and innovative problem-solving skills

 

 

Qualifications Required At T