Senior Director, Quality

Our Mission

At Prose, we don’t believe in “one-size-fits-most.” We create custom beauty that’s inclusive to all hair & skin types, needs, and preferences. Each of our beauty products are customized to a person’s needs based on the results from an online consultation. The individual data is processed through a proprietary algorithm and made-to-order in the Prose lab using natural active ingredients. Marrying emerging technologies with the best in beauty, Prose is truly creating something special.

This is the opportunity to join a fast-growing startup and an energetic team that works together to deliver creative solutions that are transforming the way people think about and shop for personalized beauty. We’re looking for talented problem solvers who lead with passion and who face any task with a positive mindset.

Position Summary:

Prose is looking for an experienced, detail-driven Senior Director of Quality to lead our end-to-end quality strategy across our Brooklyn, NY and other manufacturing facilities. This leadership
role will oversee Quality Management Systems, Quality Control, Supplier Quality, Microbiology, Customer Complaints, and Regulatory Compliance, while fostering a proactive culture of quality and continuous improvement. The ideal candidate brings a strong technical foundation, deep experience in regulated manufacturing environments (GMP, ISO 22716), and an ability to lead and inspire cross-functional collaboration.

Key Responsibilities:

1. Quality Management System (QMS)
1. Develop, implement, and continuously improve a robust, compliant QMS that aligns with GMP, ISO 22716, and FDA regulatory standards.
2. Ensure quality policies, SOPs, and documentation are current, effective, and followed across both manufacturing sites.
3. Lead quality governance reviews and ensure that all processes are audit-ready at all times.
4. Drive risk management practices and promote a preventive quality culture throughout the organization.
2. Quality Control Oversight
1. Manage and oversee quality control operations for incoming product testing and finished goods releases at both facilities.
2. Ensure QC processes align with internal specifications, regulatory requirements, and customer expectations.
3. Review lab data, batch records, and release documentation to support timely and compliant product release.
3. Supplier Quality Management
1. Lead the qualification, auditing, and performance monitoring of all external suppliers and vendors.Implement raw material inspection protocols and drive issue resolution with suppliers to maintain consistent material quality.
2. Partner with Procurement to build strong, accountable supplier relationships and continuously improve incoming material quality.
4. Micro Lab Management
1. Oversee the operation of the rapid microbiological testing lab, ensuring accuracy, compliance, and efficient workflows.
2. Investigate microbiological issues and implement preventive practices to minimize contamination risk.
3. Maintain best-in-class documentation and reporting in line with GMP and ISO standards.
5. Customer Complaints and Non-Conformance
1. Lead investigations into customer complaints, non-conformance issues, and deviations.
2. Own the Corrective and Preventive Action (CAPA) process—driving root cause analysis,timely action, and effective resolution.
3. Identify and communicate key learnings across teams to prevent recurrence.
6. Data Analysis and Reporting
1. Leverage daily dashboards and quality inspection data to monitor performance across both sites.
2. Analyze KPIs and trends to proactively identify and address quality risks.
3. Develop and present routine quality performance reports to senior leadership, highlighting wins, risks, and opportunities.
7.  Internal Auditing and CAPA
1. Analyze the internal audits findings to assess compliance with internal and regulatory quality standards.
2. Manage the lifecycle of CAPAs—from initiation through verification of effectiveness.
3. Prepare for and support external inspections and audits as needed.
8. Staff Management
1. Lead and develop the QA/QC teams at both LA and Brooklyn sites, fostering accountability, engagement, and professional growth.
2. Ensure teams are properly trained and consistently applying quality standards and procedures.
3. Set clear expectations and goals aligned with Prose’s quality vision.
9. Cross-Functional Collaboration
1. Partner with Operations, R&D, Product Development, and Supply Chain teams to integrate quality into every phase of the product lifecycle.
2. Act as a key q