HR/People Operations, Senior Manager

Our MissionAt Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our digital therapeutics — Daylight for anxiety, and Sleepio for insomnia — are available anytime and anywhere to help people overcome their mental health issues.
In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model, in partnership with some of the most prominent global healthcare organizations, including CVS Health and the UK’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care. 
Big Health is a remote-first company, and this role can be based anywhere in the US. We encourage you to apply even if you don’t meet 100% of the job requirements. To learn more about working at Big Health, visit Built In or Glassdoor. Join us.
ScopeThe Big Health People Department is deeply invested in fostering a  supportive, growth-oriented environment where all employees feel valued and can thrive.  Reporting to the VP of People, this person will be responsible for global People Operations at Big Health. This person will own Big Health’s HR tech stack, HR analytics, compliance, and total rewards. We are looking for a doer People Ops leader with experience in scaling people operations at high-growth companies and deep expertise in systems, HR compliance, compensation structures, and data analytics.
This role will manage a dedicated People Operations team and will be responsible for providing both strategic and tactical HR support across to achieve Big Health’s People Strategy. You will partner closely with senior leaders, managers, and colleagues to build a highly collaborative, impact-oriented, and people-centric culture. 

What You'll Do:

• Drive and/or support the design and operationalization of company-wide people initiatives such as performance reviews, manager and employee development, and help establish best practices that create a high-impact and engaged employee culture
• Drive strategy and implementation of all HR systems (such as Paylocity Lever, and Lattice) and utilization of these tools to optimize functionality, reduce friction, and scale people processes within Big Health
• Own the delivery, documentation, and effectiveness of core HR operations and processes, systems of record, and communication protocols with other functions such as Finance, Payroll, and Legal
• Lead the generation of data metrics across the employee lifecycle, create a plan for tracking, reporting, and analyzing trends and metrics to develop solutions, programs, and policies 
• Manage annual compensation benchmarking and establish compensation bands. Support the development of a robust compensation and total rewards strategy that rewards high performance, attracts industry-leading talent, and ensures equitable compensation practices and inclusive benefits for all employees
• Directly oversee and manage annual open enrollment and benefits audits. Partner with benefits broker on renewal negotiations, plan changes, compliance requirements 
• Ensure global compliance through regular monitoring and research of HR trends and regulations across the US and UK and advising management on necessary actions
• Manage and develop a team of HR operation generalists/specialists 
• Represent the People Department in the communication of philosophies, processes, policies, and capabilities across the organization

What You Bring:

• 5+ years of people operations experience or HR generalist experience, with notable expertise in HR systems (prior experience with our HR stack tools ~ Paylocity, Lever, Lattice is preferred), compensation and benefits, and HR compliance
• Strong analytical skills, with a data-driven approach to managing projects and implementing processes
• Strong project management experience with attention to detail and consistent follow-through
• Demonstrated experience delivering results while working in a fast paced, dynamic environment while  
• Excellent communication skills; able to distill complex topics into a format that stakeholders can clearly understand; Experience working directly with C-Suite executives and comfortable communicating with different stakeholders
• Prior experience managing the work of others and/or other relevant coaching, and/or leadership experience
• Demonstrates good judgment in ambiguous or unclear situations 
• Leads with compassion and exhibits strong ethics

To be successful in this role, our ideal candidate will embody the following characteristics: