TITLE:

Restaurant Manager

LAST UPDATED:

November 3, 2023

DIVISION:

Guest Services

DEPARTMENT:

Food and Beverage

REPORTS TO:

Food and Beverage Manager

FLSA STATUS:

Exempt

COMP LEVEL:

13

 

 

________________________________________________________________

Summary:   Supervises, and coordinates all aspects of major high-volume casino dining venues, which includes but not limited to Mountain View Sports Bar, Amore, Rogue River Room, Rock Creek Court, Hop Yard, Banquets and Stadium Bar.

 

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

 

Essential Job Functions:

• Oversees the day-to-day activities of assigned casino food and beverage venues.
• Monitors staffing levels, prepares weekly schedules for all subordinates assigned.
• Monitors customer satisfaction of food and service standards, along with responding to guest survey responses.
• Creates, develops, and implements steps of service standards, and evaluates progress of team members.
• Creates data sheets, memos, employee observation sheets, and other forms and documents.
• Prepares annual budget; monitors and presents monthly P&L.
• Creates beverage and menu engineering work sheets for the menu mix.
• Involved in the processes of revising POS (Point of Sales) structure, programming, pricing in conjunction with our internal departments.
• Collaborates with the Creative Marketing team to design, install, and implement resources for specials, menus, social media campaigns.
• Reviews and approves purchases of supplies, materials, and equipment.
• Responds to problems, customer complaints, and employee issues.
• Reviews, edits, and writes staff annual evaluations.
• Coordinates need and assignment of future growth of staffing levels as business needs dictate. Attends meetings, creates, and maintains reports and records.
• Work closely with BOH (Back of House) culinary team to plan/review menus, quality standards, and operational matters
• Managers need to be present in their assigned areas during peak hours, including weekends and holidays.

 

Spirit Mountain Standards:

• Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.
• Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
• Follows all Corporate and departmental safety policies and procedures.

 

Supervisory Responsibilities:

• Provides overall direction, coordination, and evaluation of all employees within the assigned outlets(s).
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws and in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.
• Interviews, hires, trains, and separates employees.
• Plans, assigns, and directs work, appraises performance, rewards and disciplines employees; addresses complaints and resolves problems for employees as well as guests.
• Anticipates and prepares assigned team members for high-volume time periods, ensuring proper service coverage during our peak hours, including weekends/holidays.
• Ensures the hiring, training, promoting, assigning, disciplining, and discharging of employees are in accordance with Tribal Law, including without limitation, the Tribal Employment Rights Ordinance (TERO).

 

Required Knowledge of:

• Principles, practices, and processes of food and beverage preparation and delivery.
• Principles, practices, and processes of safe food handing.
• Principles, practices, and processes of inventory control and ordering systems.
• Financial analysis and projection techniques.
• Budget control and revenue projections.
• Supervisory principles, practices, and methods.
• Computer hardware and software applications.

 

Required Skill in:

• Serving food and beverages in a restaurant, banquet, or bar environment.
• Recognizing and correcting situati