Hilton are seeking an Interim Account Director to join on a 18 month FTC. Within this role you will play a pivotal role in strengthening Hilton’s presence in the group business market by managing high-value accounts across the German-speaking countries. This role drives growth in corporate group business, verticals and with Intermediary agents through strategic partnerships, innovative account strategies, and exceptional client engagement. This is achieved by fostering an inclusive approach to client engagement and collaboration, reflecting Hilton’s values and global culture.

What will I be doing?

Planning Activities:

•                     Develop and implement account plans aligned with Hilton’s commercial objectives to grow group business segment revenue.

•                     Identify new business opportunities within existing accounts and source new high-potential group business partners.

•                     Monitor market trends and competitor activity to inform proactive strategies.

•                     Collaborate with internal stakeholders to ensure alignment on account priorities and objectives.

•                     Maintain a neutral approach across ownership and management groups to ensure a consistent approach to customer and team collaboration.

Organizing Activities:

•                     Coordinate participation in trade shows, roadshows, and client events to maximize exposure and engagement.

•                     Ensure all activities comply with Hilton’s governance protocols and brand standards.

•                     Support cross-functional collaboration with marketing, revenue management, and operations teams.

•                     Maintain accurate account data in Salesforce and other systems to support reporting and performance tracking.

Directing Activities:

•                     Serve as the primary point of contact for assigned group business accounts, ensuring exceptional client service.

•                     Provide clear communication of Hilton’s value proposition and brand portfolio to clients.

•                     Lead client meetings, presentations, and negotiations to secure incremental business.

•                     Represent Hilton at industry events and networking opportunities to strengthen relationships and brand presence.

Controlling Activities:

•                     Adjust account strategies as needed to achieve revenue and market share goals.

•                     Track account performance against agreed targets and KPIs, providing regular updates to leadership.

•                     Analyze ROI for trade shows, events, and account initiatives to optimize resource allocation.

•                     Ensure compliance with Hilton Best Practices for account management and reporting.

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