Education Walking Tour Guide - Part Time - San Diego Zoo Safari Park

San Diego Zoo Wildlife Alliance is an international, nonprofit conservation organization with two front doors: the San Diego Zoo and the San Diego Zoo Safari Park. We integrate wildlife health and care, science, and education to develop sustainable conservation solutions.


HOW YOU WILL IMPACT OUR MISSION
The Walking Tour Guide will support the San Diego Zoo Wildlife Alliance's vision of creating a world where all life thrives, by leading premium experiences throughout the San Diego Zoo Safari Park. The Walking Tour Guide will uphold high guest service and safety standards, while sharing impactful conservation stories that inspire our guests to make a difference for wildlife. The Walking Tour Guide is expected to engage with guests in front of various wildlife habitats or during guided walking tours. This position may require early morning or late-night shifts. This position reports to the Education Supervisor.

The Walking Tour Guide's primary responsibilities are to comply with all safety rules and procedures during daily operation, to serve as Storytellers to Safari Parks guests, and to provide high quality guest service to all Safari Park guests. The Walking Tour Guide consistently demonstrates a desire and ability to engage in positive relationships with internal and external customers as a representative of the SDZWA.

WHAT YOU WILL DO
• Connects with guests on paths, walkways and behind-the-scenes areas in front of or within various wildlife spaces while on foot in all weather conditions
• Showcases the San Diego Zoo Wildlife Alliance as a conservation leader by presenting a positive, friendly and outgoing image while conducting multiple tours daily in a safe and timely manner and monitoring 2-way radio communication
• Follows all safety standards, behind-the-scenes protocols, biosecurity measures and reports issues in a timely manner
• Creates authentic and meaningful connections with guests, while sharing SDZWA conservation stories and wildlife natural history ensuring all tour requirements are met
• Assists with checking in guests, managing crowds and practice effective guest management strategies
• Conducts special tours, VIP tours and PR tours as required
• Responds and provides support in emergency situations

WHAT WE ARE LOOKING FOR
The San Diego Zoo Safari Park's Education Department is seeking an individual who is inspired to be a part of an organization that is committed to protecting wildlife around the globe. Someone to join us in our commitment to provide innovative opportunities for learning and share how SDZWA's work is changing outcomes for wildlife every day through visits to the San Diego Zoo and San Diego Zoo Safari Park. Preferred candidate would have experience with some or all of the following: experience teaching children (K-12) in an informal or formal educational setting, ability to engage and interact with groups varying in size, and ability to learn and implement life science curriculum content for audiences of all ages. Please note that the Safari Park's Education Department does not oversee the Safari Tours available for booking on our website. 75% of the Safari Park's Education Department audience are youth aged 4-18 in a classroom setting.
Our current department's operating days are Monday through Saturday, subject to change in the future.

JOB EXPERIENCE
EDUCATION AND CERTIFICATIONS
• Training and/or experience which would demonstrate the essential functions, knowledge and skills outlined. Must be 18 years of age.

SKILLS AND KNOWLEDGE
Knowledge of:
• Layout of the Zoo or Safari Park
• Wildlife natural history and SDZWA conservation stories
• Organizational policies, rules and practices
Ability to:
• Communicate clear and concise information to large groups
• Practice effective guest management strategies
• Monitor 2-way radio and park sounds
• Understand and communicate instructions and directions
• Handle physical, medical and mechanical emergencies
• Perform the essential functions and representative duties listed


SOME OF THE REWARDS YOU WILL ENJOY AS A TEAM MEMBER
• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program
IMPORTANT DETAILS
• Location: Escondido, CA
• Position Type: Hourly Part-Time Non-Exempt Union Position - If selected, there will be fees and dues to be paid to the union
• Hourly Rate: $26.79
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, che