Temporary Workplace Associate

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

Summary of Job:

The Workplace Associate contributes to the optimization of the 2U employee workplace experience by focusing on building continuity and providing white glove service.

Key Role and Responsibilities:

Reception

• Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Handle Emergency situations as they arise
• Maintain safety and security of building and monitor security cameras

Workplace Support and Continuity 

• Conduct regular building walkthroughs in accordance to the standards set forth by the Workplace Manager
• Communicate with building engineers and vendors to confirm completion of requests
• Actively support an environment of teamwork, cooperation, performance excellence, and personal success
• Oversee all supply inventory, restock, requests and budget allocation
• Provide facility assistance to the Workplace Manager and team as needed or requested
• Assist with shipping and receiving including sorting mail, delivering to exec team, and sending package notifications to staff
• Actively support communications and follow up of all submitted tickets via JIRA/SalesForce system within a timely manner, ensuring KPI compliance and excellent customer service
• Assist with the coordination and scheduling of maintenance activities
• Provide general overall facility management services including continuous monitoring of office/facility
• Support the Workplace Managers in each location when necessary for urgent issues and communicate with building engineers and property management in the event of emergencies
• Support with budget reconciliation for office supplies and commissary
• Work with managers to identify new employee seating locations and prepare
  the desks, support 2Ute team relocations (e.g., move boxes, new seating, etc.)
• Facilitate the new hire orientation facility and safety tour
• Other duties as assigned 

2U Events

• Provide  and assist coordination and support events, happy hours, meeting and conference facilities as required

Education and Experience:

• Bachelor’s degree preferred
• 1-2 years of customer service experience
• Experience in an office environment preferred
• A positive attitude and a teamwork mentality
• Self-motivated; confident, energetic and flexible
• Excellent work ethic
• Good organization skills
• Good written and oral communication skills
• Eye for detail and creativity
• Ability to work in a fast-paced environment
• Flexible and able to multitask, adjust priorities as needed within a collaborative environment 

Working Conditions

Flexibility with hours

Physical Requirements

Standing for extended periods of times

Able to lift up to 50 lbs

Work in all weather conditions 

Management Responsibilities

No Direct Reports

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, U.S.benefits include: 

• Medical, dental, and vision coverage
• Life insurance, disability, and 401(k) employer match
• Employee stock purchase plan
• Free snacks and drinks in-office
• Generous paid holidays and leave policies, including unlimited PTO
• Additional time