ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.

Work Shift:

Day Shift

Time Type:

Full time

Department:

CC017130 Information Technology

Summary:

Monday to Friday, 8:00 a.m. to 5:00 p.m. — Onsite


Position is responsible for coordinating the day to day activities of the Desktop Support area. Responsible for the maintenance of hardware, software applications, inventory, and other databases that support PUSH Technology (Microsoft, Frontage, VMware, Citrix, etc.) to the desktop. The foremost function of this position is to successfully manage projects associated with AC/IT needs as determined by the Desktop Support Manager.

Additional Information:

Monday to Friday, 8:00 a.m. to 5:00 p.m. — Onsite   

Required Education:

High school diploma or GED or equivalent

Recommended Education:

Bachelor's degree in a related field of study.

Required Work Experience:

High School Diploma/GED and 2 years of relevant experience, or 4 years of experience in lieu of a diploma/GED.

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

A+ - CompTIA, Network+ - CompTIA, Security+ - CompTIA

Description

1. Coordinates and schedules activities of Desktop support staff to ensure timely installations of hardware/software and repairs to achieve a high level of customer satisfaction.

2. Assess user’s hardware and software requirements and make recommendations to the Desktop Support Manager.

3. Responsible for the administration of the IT equipment status and security. Monitors and maintains adequate IT hardware/software stock levels.

4. Manages/coordinates the survey software application and processes for IT related surveys.

5. Responsible for effective research, deployment, and ongoing maintenance of all software applications as determined by management.

6. Performs research and analysis for Desktop/Network projects, documents detailed technical recommendations, and provides project scope, implementation plans and time requirements. Coordinates and manages project meetings and activities.

7. Coordinates/performs department moves to ensure timely and successful outcomes.

8. Must be proficient with hardware lifecycle management software which includes packaging/deployment tools that use PUSH technology and successfully coordinates/performs new/replacement desktop hardware installs (PC, Laptops, printers, peripherals, etc.).

9. Installs, maintains, and supports desktop/network hardware and software.

10. Maintains accurate, timely and detailed documentation of all assignments in the Help Desk call tracking database. Tracks recurring requests to analyze trends in order to improve customer service.

11. Performs other duties as assigned. that are in the determination of management associated with the position and are commensurate with the incumbent's knowledge and experience.

12. Performs other duties as assigned.