US Client Manager

Company Description

Sentric is an award winning music publisher with 100+ employees based across offices in Liverpool, London, Berlin, Paris, New York and LA. The company handles rights management for a suite of clients supported by an international infrastructure. Sentric represents more than 4.5 million works and over 400,000 songwriters either directly or via industry partners, including music publishers, independent labels, management companies and distributors that benefit from Sentric’s publishing administration, co-publishing and creative services.

Sentric has been a part of Believe one of the world’s leading digital music companies since 2023.

Job Description

The Client Manager’s central focus is to deliver a first-class management to Sentric Music Group’s key clients with passion, expertise, care and transparency. The role will play an integral part in coordinating our operational stakeholders to collaborate on maximising the client experience for our artists or catalogues, all while keeping clients informed of the comprehensive work we undertake for them in the process.

Strategy Implementation

• Responsible for the delivery of a client first strategy across the Sentric Music Group in North America
• Ensure a seamless, first-class experience for all Sentric Music’s clients, from initial dialogue through to signed and ongoing partnerships, using agile work practices to deliver timely service and to align with consistent communication across the business
• Maintain internal processes to ensure that all company stakeholders and operational teams have an ongoing awareness of Sentric Music Group’s client management strategy, as well as their own part in delivering the service
  • Ensuring that all operational parts of the business are monitored and delivered in line with agreements across the business
• Ensure the highest level of service and client retention to a with a client first approach
• Working autonomously and proactively within territory, collaborate with international colleagues in acting as the key client representative in the territory

Client Relationship Management

• Act as a Client Manager for a select group of clients and oversee client management activities to ensure deliver of service standards:
  • Ensuring that all clients receive proactive communication through regular calls and face-to-face meetings
  • Agree and manage client reviews, to ensure revenues and opportunities are maximised.
  • Delivering and developing comprehensive reporting and maintaining an ongoing dialogue on how to maximise clients publishing earning
  • Using own experience of the territory to ensure proactivity and continuous improvement within the team
• Proactively feedback territory specific information, data and trends to central team to help consistently improve client satisfaction and experience
• Contribute actively to Client Management team meetings, contributing knowledge and input from North American clients back to central team to help consistently improve client experience
• Work closely with key contributors in North America, maintain regular internal calls or meetings to understand developments and priorities within the market

Reporting and Financial

• Work with wider teams to compile, record and analyse statistical information as required to report Client Management team performance and service delivery to each individual client’s internal stakeholders
  • Continually seek feedback from internal teams to understand key issues, identify opportunities and enhance client satisfaction.
• Work closely with the Royalties and Finance team to ensure that clients receive comprehensive financial reporting with set timeframes

Client Management and Development

• Maintain and develop an established network of labels, publishers, management companies, lawyers and CMOs across the territory
• Comfortable working with all levels of client, from emerging artist to evergreen
• Seek opportunities for collaboration and growth across North American territory
• Act as the key North American internal client advocate and external Sentric advocate
• Represent Sentric at key events within the territory in collaboration with the North American team

Qualifications

• Comfortable and confident in delivering client meetings
• Experience with working in an international team
• A client first approach
• Business Planning and Stakeholder Management
• Prioritisation, Organisation and Deadline Management
• Verbal and Written Communication to a high standard
• Public Speaking and Presentations to a range of audiences from senior stakeholders to industry events
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