Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

IN A NUTSHELL…

The Retail Operations & Training Manager is a key leader supporting the performance, consistency, and capability of our Massachusetts and Texas retail stores. This role acts as the bridge between our Market teams and our centralized Operations, Systems, and Business Partners. 
 
The manager partners with Retail Operational Partners and Human Resources stakeholders to build, coordinate, and deliver market-specific, needs-based operational programs and training. Success in this role can be measured by whether our teams have the skills, clarity, tools, and support needed to do their jobs exceptionally — and whether our stores operate with consistency, compliance, and efficiency. 
 
This role owns the rollout and adoption of operational systems, workflows, new feature launches, and process improvements, ensuring changes are well-communicated, well-trained, and successfully implemented in stores.    

Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

WHAT YOU WILL BE DOING

Operational Leadership & Program Execution 

Serve as the primary liaison between the Massachusetts & Texas market and centralized Retail Operations, Systems, and cross-functional support teams. 

• Coordinate and manage the rollout of new systems, tools, and programs, including testing, training, troubleshooting, communication, and adoption tracking. 
• Lead communication and execution plans for new feature launches, policy updates, and operational standards. 
• Collect, prioritize, and communicate market feedback and feature requests that enhance customer experience, team efficiency, and operational consistency. 
• Conduct store operational assessments and develop corrective action plans with Store and District leaders. 
• Maintain, update, and communicate SOPs, job aids, retail playbooks, and workflows to ensure standardization and clarity across stores. 

Training & Capability Development

Own the training strategy for Massachusetts & Texas retail, emphasizing onboarding, retail fundamentals, customer experience, leadership development, and process proficiency. 

• Build and deliver training in multiple formats (in-store, virtual, self-paced, job aids, micro-learning). 
• Support Store and SR Leaders in coaching, performance reinforcement, and consistent use of operational tools. 
• Manage training resources and reporting in the Learning Management System (LMS) and measure behavior change and adoption. 
• Evaluate training and operational outcomes and adjust programming based on insights and impact. 

 Cross-Functional Influence & Communication 

Partner with HR, Compliance, Product, Customer Experience, and Market Leadership to ensure initiatives support business priorities.

• Translate operational needs and store feedback into market-informed, people-centered solutions. 
• Promote a culture of consistency, accountability, team development, and operational excellence. 

EXPERIENCE AND SKILLS YOU’LL BRING

Required

• 5+ years in multi-unit retail operations, retail enablement, or retail training leadership. 

• Degree in Business, Operati