Regional CX Manager, Grower Experience - Research Triangle Park, NC

Now hiring! Regional CX Manager, Grower Experience - RTP, NC

We are looking for a Regional CX Manager Grower Experience to join our Agricultural Solutions team in Research Triangle Park, NC.

 

Come create chemistry with us!

 

BASF's Agricultural Solutions division connects innovation, customers, partners and agricultural experts and integrates sustainability criteria into all business decisions. We help farmers deliver the best possible outcomes, working to achieve the balance between economic, environmental and social value creation for sustainable and efficient agriculture.

As the Regional CX Manager, Grower Experience, you will have a significant impact in leading the mid-term customer experience strategy and driving transformative change cross-functionally within the organization. Reporting to the Senior Regional Manager of Customer Experience, you will support the development and implementation of the regional CXM roadmap for APN, with a strong focus on leading the end-to-end Grower Experience journey framework and omni-channel engagement eco-system across North America.

As a Regional CX Manager, Grower Experience - RTP, NC, you create chemistry by...

• Responsible for managing the end-to-end Grower experience journey and sub-journey framework, omni-channel ecosystem, process mapping & CX performance measurement for journey analytics across North America.
• Providing strategic and operational thought leadership on Customer Experience Management, Journey Management and Voice of Customer Strategy, acting as a CX subject matter expert for the Canada and P&SS businesses.
• Maintaining a deep understanding of target customers, leverage customer insights & CX analytics to identify opportunities for improvement or market differentiation, leading cross-functional efforts for experience improvements for growers across North America.
• Providing Change Management guidance on new Ways of Working with CX improvements, collaborating with Commercial Hub Product owners on tool enablement to support to-be experiences.

If you have...

• Bachelor’s Degree, ideally a focus in customer experience, sales, business, or marketing.

•  Minimum of 8-10 years of experience in customer oriented commercial or cross functional roles (i.e. sales or marketing) delivering premium customer experiences

• Experience leading highly complex, cross functional projects/initiatives.

• Minimum of 3 years’ experience leading direct/indirect teams and large projects. 

• Experience in Journey Mapping, Experience design and Customer Experience implementation.
   
• Relevant experience in Agriculture preferred, but not necessary.

Create your own chemistry with you@BASF

 

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive