Guest Services Representative

Job DetailsLevel: EntryJob Location: Jersey City - Jersey City, NJ 07305GUEST SERVICES REPRESENTATIVE

 

Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working with people, be outgoing, friendly and provide a world class guest experience. 

We provide upward mobility for all employees who look to grow in their roles and responsibilities.

 

Job Description

 


Support customers by answering phone calls, greeting and assisting them in person
Assist customers in the self-registration process
Sell karting options including up-selling races & specials
Sales of memberships, arcade cards, snacks, apparel, parties, etc.
Take payment of cash, credit cards and coupons for specials, etc.
Scheduling and placement of customers into races, groups and teams
Open / close cash registers, reconcile register drawer at shift close, balance transactions
Prepare merchandise displays, Re-stock food and apparel and maintain inventory
Set-up Retail parties and small group events and provide attentive customer service
Act as Event Coordinator for Birthday parties and other retail events
Develop Daily To-Do lists and accomplish tasks as time permits
Open and Close Shifts with attention to preparation and readiness for following shift
Keep facility in premier condition at all times completing all opening and closing duties
QualificationsThe Customer Service Representative’s job skills and specifications include: 

 


Helpful, friendly and patient attitude and disposition with ability to SMILE at all times
Excellent interpersonal and communication skills and a great team player
Ability to accurately record information with strong attention to detail
Able to multi-task and problem solve
Able to work 15 to 28 hours per week including weekends and holidays
Make RPM Raceway the best experience for every racer that walks through our door


          Education and Qualifications:

 


High school diploma or G.E.D. from accredited institution
College attendance working towards a degree is preferable with flexible hours available
Patient, Presentable, Punctual and Responsible