Boutique Assistant

Key Responsibilities:

• Maintain the Image of the Brand

• Maintain good housekeeping of boutique areas including front of house, back of house and Retail Sales Office at all times.  Ensure image guidelines are thoroughly followed.
• Portray a professional image of personal grooming in accordance with the image of Chanel.

• Provide Ultimate Luxury Customer Experience

• Provide ultimate luxury customer experience according to our Client Service Values.
• Work closely with the selling team to provide seamless luxury service to customers.

• Be Client-centric

• Serve drinks to customers with company standards. 
• Perform wrapping service according to company guidelines.

• Effectively Handle Day-to-day Operations

• Handle daily operations duties by following the requirements as indicated in the Standard Operational Procedures.
• Place order, unpack and store properly of the following items:
• Wrapping materials
• Cleansing materials
• Drinks for customers and related materials for serving drinks
• Keep track of the inventory and ensure sufficient quality of the above items

• Collect and send out dirty laundry (e.g. uniform, gloves, towels, scarf and changing room robe).  Upon return, sort, count and distribute the fabrics.
• Follow daily job allocation as required by the Boutique Management and according to boutique needs.

• Foster Close Partnerships

• Promote teamwork and work closely within the boutique and with other boutiques.
• Work with vendors and Retail Assistants for ordering of materials.

Person Specifications:

Academic / Professional Qualifications 

• Secondary school graduate.

Work Experience

• Related experience in hospitality or retail.

Required Competencies

• Native in Cantonese.  Able to speak simple Mandarin and English.
• Good interpersonal, teamwork & communication skills.

Key Interactions:

Internal

• Within/ among fashion boutiques.

External

• Customers and vendors