Community Assistant

Company: Yugo USA
Community: Slate at 901
Job Title: Community Assistant
Position Type: Part-time / Hourly /On-Site
Compensation: $13/hour

The Community Assistant (CA) role is a tremendous leadership and career development opportunity that goes far beyond just another part-time job. The CA plays a vital role in creating a supportive and vibrant living environment within a successful student housing apartment community. CAs are integral to the marketing and leasing process in their communities. Once those residents have leased, CAs are responsible for assisting with various needs, promoting community engagement, and maintaining a safe and inclusive atmosphere. The Community Assistant serves as a resource, provides exceptional customer service, and contributes to the overall success and well-being of the residents.

DUTIES AND RESPONSIBILITIES:

Customer Service: Provide exceptional customer service to residents, prospective residents, and their guests. Create a welcoming and inclusive atmosphere by promptly addressing concerns, maintaining a clean and organized community space, and ensuring a positive resident experience.

Resident Support: Assist residents with inquiries, concerns, and requests in a friendly and professional manner. Serve as a knowledgeable resource regarding community policies, procedures, and services. Provide guidance and referrals to appropriate campus resources when necessary.

Leasing & Marketing: CAs play a significant role in the leasing and marketing process at their community. With duties including outreach marketing, social media strategy, delivering tours, fielding digital inquiries, calls and visits and more, CAs are involved in every element of the sales process.

Community Engagement: Develop and implement engaging activities, events, and programs that foster community spirit and encourage resident involvement. Collaborate with fellow Community Assistants and staff to create a diverse and inclusive community that promotes social connections and personal growth.

Administrative Duties: Assist with administrative tasks such as managing resident inquiries. Maintain accurate resident records and documentation. Support the coordination of room assignments, move-ins, and move-outs. Assist with maintaining community bulletin boards, newsletters, and other communication channels.

Safety and Security: Promote a safe and secure living environment by adhering to and enforcing community policies and procedures. Report maintenance issues, safety concerns, and potential policy violations to appropriate staff members promptly. Assist with emergency response and crisis management protocols.

Team Collaboration: Collaborate with other staff members to ensure seamless operations and a cohesive residential community. Participate in staff meetings, training sessions, and professional development opportunities. Support and assist Resident Directors and other staff members as needed.

Participating in the “turn” process.

Additional responsibilities and requirements may be assigned based on the specific needs of the housing community and institution.

ESSENTIAL SKILLS and QUALIFICATIONS:

• Strong communication and interpersonal skills, with the ability to work with diverse groups of people. Demonstrated ability to lead, motivate, and mentor others.

• Ability to work effectively in a team environment.