Parts & Inside Sales Specialist Service & Warranty

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Job Location: Houston, TX

Cleaver Brooks Sales and Service is looking for a Parts & Inside Sales Specialist to join our team in Houston, TX. The Parts & Inside Sales Specialist position is established to provide Cleaver Brooks Sales & Service with a qualified representative to handle routine purchasing duties in support of service, projects, and direct parts sales. Duties also include ensuring that internal service, sales, projects and customers are satisfied in a timely manner. Responding in an inside sales capacity to parts sales leads, and performing proactive activities to generate new parts sales. Also the preparation of quotes/proposals for parts customers, order entry and billing for parts orders, and any other jobs required to help the team attain its goals. 

Essential functions: 

• Provide customer support for all Sales Inquiries and Part Evaluation needs 

• Quote development and preparation 

• Data entry including billing, running credit cards, and PO review 

• Liaison with AR/AP to set up new customers/vendors and maintain accounts 

• File warranty claims, process RMAs and credits as needed 

• Support the Sales Department with parts pricing 

• Support the Service Department with parts pricing 

• Document customer contact in CRM 

• Represent the company in a professional manner 

• Daily follow-ups on previous requests and general inquiries 

• Make cold calls and warm calls from TDLR/Stackchaser to drive customer acquisition 

• Respond in a timely fashion to general inquiries and requests for information 

• Professional communication skills both written and verbal 

• Other duties as assigned. 

Basic Requirements: 

Education: 

• A High School diploma or equivalent is mandatory.  

Experience:  

• Two years’ experience in a similar industrial/technical position is preferred. Computer competency including Outlook, Word, Excel, required with Great Plains background a plus.  Basic understanding of HVAC industry terminology a plus. 

Physical Skill & Effort:  

• Record-keeping (computerized) experience. 

• Work requires computer proficiency, moderate typing speed and a high data input accuracy level. 

• Willingness /ability to work overtime and weekends and emergency hours, as needed. (infrequent) 

• Must be reliable and responsible, have own reliable transportation; and must have the ability to work independently with little direct supervision. 

• Work involves fairly light and simple types of physical exertion up to 50 pounds lifting. 

Working Conditions and Hazards:   

Normal office and warehouse conditions. From time to time, slightly disagreeable features.  Negligible/little or no exposure to hazardous conditions or materials.                                              

Benefits of being a Cleaver-Brooks Sales & Service Employee:

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, volu