Senior Assistant Collections

Summary

Your role in our mission

Essential Job Functions

• Places outbound and receives inbound collection calls based on auto-dialer process to contact customers to assess status on outstanding loans.
• Documents system with overview notes of call on account in order to keep accurate records of account history.
• Handles company confidential data including customer account history in accordance with established policy and guidelines to ensure privacy of customer and client data.
• Initiates standardized system generated collection letters to deliver clear information to customers.
• Verifies and audits loan information to maintain quality record keeping.
• Adheres to client's specification in granting due date changes to ensure that clients needs are met.
• Facilitates customer payments through company identified systems to ensure that accounts are handled appropriately.
• Performs maintenance for customer address and other demographic information changes to keep information up to date.
• Resolves moderately complex customer disputes within pre-established guidelines.

Basic Qualifications

• High school diploma or G.E.D.
• Two or more years of credit collection experience
• Experience working with the Fair Debt Collection Practices Act

Other Qualifications

• Interpersonal skills to interact with customers and team members
• Communication skills
• Personal computer and business solutions software skills
• Basic negotiation skills to set up re-payment schedules

Work Environment

• Office environment

What we're looking for

What you should expect in this role

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