Customer Service Representative

Let Us Power Your Potential

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity: Taylor is seeking a Customer Service Representative II who serves as a key resource for customers, providing high-quality support and assistance with inquiries, orders, and issues. This role requires a deeper understanding of products and services than the entry-level position, as well as the ability to handle more complex customer interactions. The ideal candidate will demonstrate strong problem-solving skills, effective communication, and a commitment to customer satisfaction.

Your Responsibilities:

• Handle customer inquiries via phone, email, and chat, providing accurate and timely responses
•  Assist customers with complex issues, ensuring resolution while maintaining a high level of customer satisfaction
• Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
• Adherence to customer expected response times
• Process orders, returns, and exchanges, ensuring compliance with company policies and procedures
• Proactively provide tracking information
• Maintain detailed records of customer interactions and transactions in the CRM system
• Collaborate with team members and other departments to resolve customer issues efficiently
• Mentor and provide guidance to Customer Service Representative I team members as needed
• Identify opportunities for process improvements and suggest enhancements to service delivery
• Stay updated on product knowledge, industry trends, and company policies to better assist customers

You Must Have:    

• May require an associate's degree and 2-4 years of experience in the field or in a related area
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively
• Strong problem-solving and conflict-resolution skills
• Proficient in using customer service software and CRM systems
• Ability to work collaboratively in a team-oriented environment and support peers
• Ability to sit for extended periods while working on a computer

The anticipated hourly range for this position is $19.00 - $23.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employee.

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered