Assistant Retail Store Manager

Company Description

AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.

Job Description

This position is responsible for day-to-day branch operations and business expansion.  This position is an active, hands-on role requiring contact with vendors, customers, operations, field locations, and corporate departments. The Assistant Manager should have experience with retail sales, safety products and concepts, utility and/or the construction industry; is responsible for selling and supervising the overall delivery of quality safety products and accessories.

ESSENTIAL FUNCTIONS

OPERATIONS

• Responsible for the implementation, coordination, and management of office operations in accordance with the corporate strategic plan
• Assist in the establishment and development of retail stores at current and future locations including sales goals, forecasts, and marketing strategies.
• Participate in the development and implementation of policy and strategic plans
• Drive the company focus on safety to employees and customers and conduct regular safety meetings in accordance with the company Environmental Health & Safety (EHS) Program.
• Assist in implementing programs to ensure attainment of business plan for growth and profit and manage budget
• Share a superior understanding of the company’s products and services, participate in the estimating process. Know and understand the effects of unit pricing on projects.

EMPLOYEE MANAGEMENT AND DEVELOPMENT

• Coach and develop staff to increase key cost efficiencies, revenue, and gross margins.
• Review and provide regular, balanced feedback to staff regarding safety, location’s financial performance, cross-functional and cross-company collaboration, people management and growth
• Actively participate in the identification, interviewing, and hiring decisions for vacancies
• Work with Branch Manager to build a strong succession plan for the product store.
• Communicate with employees regarding corporate initiatives and opportunities

CUSTOMER MANAGEMENT

• Work closely with the sales and other branches to solidify the company’s presence in the local marketplace and to identify potential opportunities for additional business
• Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction
• Coach staff to build strong relationships with existing customer base to maintain and grow the business

Qualifications

• 7+ years of experience in a retail management role, successfully managing people and processes
• Strong customer service mentality and proven track record of customer service success
• Record of developing strong relationships with customers and employees; motivating positive outcomes
• Record of driving growth resulting in increased revenues
• Proven track record of sound fiscal management
• Strong leadership, communication and coaching skills; proven ability to communicate and execute new business initiatives and processes while maintaining customer and employee trust and commitment
• Strategic, creative and tactical thinking ability to enable growth.
• Prior experience preferred in safety related field, utility, or construction industry.
• High sense of urgency, energy and entrepreneurial minded
• Excellent computer skills, including Microsoft Office products and customer relationship management systems

The hiring range for this position is $50,000 - $55,000. The base pay offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. 

Additional Information

• Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.
• Eligibility for benefits starts on the 1st of the month following your hire date.
• Company-paid life insurance coverage.
• Company-paid long-term disability (LTD) insurance.
• Availability of Heal