Customer Service Supervisor

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Responsible for supervising warehouses supporting distribution, manufacturing or site
services such as MRO or delivery services in Lake County. Ensure the Manager’s expectations
for routine activities are met and may manage medium projects within the area. Responsible
for ensuring facilities meet AbbVie external or internal customer expectations and support.
Expected to maintain all Quality, Regulatory, Financial and Global Trade compliance
expectations for the area and must ensure full compliance with FDA, DEA, OSHA, GTC, TSA and
other regulatory expectations. Maintain efficient and compliant operations to ensure readiness to meet any internal, customer or regulatory audit. Required to maintain a safe and secure
facility ensuring employee safety and product integrity. The Supervisor is expected to meet
assigned goals and KPI’s and assure capacity, systems and technology is capable of supporting
the assigned area.

Responsibilities

• Ensure area compliance with applicable Corporate and Divisional Policies and procedures
• Be able to troubleshoot and execute problem solving with minimal supervision
• Ensure daily, weekly and monthly assignments are completed per schedule
• Ensure direct reports are appropriately trained to complete assigned tasks and complete
  formal written and verbal performance reviews as scheduled
• Monitor daily work operations and provides direction to supervisors, group leaders, or other staff to achieve unit or departmental goals
• Interact with internal and external customers, by meeting regularly, responding to requests
  and explaining procedures
• Develop work schedules for department by assessing priorities, workload and available
  resources.
• Maintain personnel records (e.g., work schedules, vacation schedules, leaves) and makes or
  directs modifications in the database to reflect actual change
• Develops and/or identifies new work processes and the improved utilization of human and
  material resources within the assigned area or related departments, facilitates others
  participation in the continuous improvement program, and investigates and solves basic
  problems that impact work processes and personnel within a unit or department

Qualifications

• Bachelor’s degree preferred with 5 years of related work experience or equivalent
  combination of education and work experience
• 5 or more years supervisory or relevant experience
• Required to attain Controlled Drug Agent status gained by passing the security screening
  process and training processes depending on department
• Must be able to read and understand Procedures written in English

Additional Information

​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of  any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a part