Executive Assistant Team Lead, Strategic Communications

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About the Role

The Practice Support Manager I (PSM I) serves as a strategic business partner to Senior Managing Directors, Managing Directors, and other senior leaders within the Strategic Communications segment, while providing leadership and management oversight of the administrative professionals team in New York. This role combines high-level administrative expertise with people management responsibilities, requiring exceptional organizational skills, business acumen, and the ability to develop and coach team members. The PSM I will handle complex, non-routine administrative functions requiring independent judgment and discretion, while simultaneously managing team performance, providing day-to-day coaching and feedback, facilitating conflict resolution, delivering training, and conducting performance reviews. This position requires a proactive leader who can anticipate needs, solve problems independently, and maintain absolute confidentiality while interacting with clients and executive leadership.

What You’ll Do

Strategic Administrative Support

• Provide superior administrative support to Senior Managing Directors/Managing Directors and other senior leaders, serving as a trusted business partner

• Manage complex calendars with competing priorities, proactively anticipating scheduling needs and resolving conflicts independently

• Coordinate and manage high-stakes meetings, logistics, schedules, and conference calls with minimal direction

• Arrange complex domestic and international travel, including multi-city itineraries and last-minute changes

• Maintain and manage contact databases in Outlook and Salesforce for multiple senior leaders

• Create, maintain, and organize confidential paper and electronic filing systems

• Serve as liaison between senior leadership, reception, facilities, and regional administrative teams

• Manage time entry in Carpe Diem Web for senior leaders, ensuring accuracy and timeliness

Office Operations & Event Management

• Oversee in-office operations and provide support to on-site staff in coordination with regional administrative leadership, as needed

• Select and coordinate catering for meetings and special events within budgetary parameters, adhering to Strategic Communications best practices, as needed

• Coordinate and manage internal and external supported team events and meetings, handling logistics from planning through execution

• Troubleshoot real-time operational issues and direct team members to appropriate resolution channels

• Identify and implement process improvements and efficiencies to enhance team and office operations

Business & Financial Administration

• Set up new clients and manage contacts in Salesforce with high attention to detail

• Assist with client invoice processing and vendor setup coordination

• Manage expense reports using Chrome River software for multiple senior leaders

• Create draft contracts utilizing approved templates, ensuring accuracy of information, pricing, and compliance

• Process contract and business matter approvals and complete data entry into CRM (Salesforce)

• Liaise with Finance on business matters, reporting requests, and budget tracking

• Shepherd pursuits, contracts, and conflict checks efficiently through internal systems, ensuring nothing falls through the cracks

• Manage ongoing trackers and dashboards, including team utilization, pipeline reports, and revenue tracking

• Create and maintain critical business documents such as monthly decks, team agendas, pipeline reports, and staffing trackers

Team & Practice Support

• Provide comprehensive support to assigned practice(s), in