OID Exchange Stakeholder Engagement Director

Job Posting Title

OID Exchange Stakeholder Engagement Director

Agency

385 OKLAHOMA INSURANCE DEPARTMENT

Supervisory Organization

Insurance Department

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Salary commensurate based on education and experience.

Job Description

DEFINITION:

 The Stakeholder Engagement Director reports to the Oklahoma State Based Exchange (Exchange) Executive Director. The role provides strategic leadership for all Exchange communications, external engagement, and outreach efforts, including marketing strategy, program messaging, community assister programs, and coordination across agents, issuers, and web brokers.

Exchange staff, including the Stakeholder Engagement Director, are expected to develop and maintain working knowledge of state and federal Exchange requirements, systems, reporting, and regulations as they relate to their responsibilities.

DUTIES AND RESPONSIBILITIES:

 This role is accountable for the Stakeholder Engagement Team. The Stakeholder Engagement Director will have direct report(s) responsible for Exchange communications and Exchange partner program oversight and engagement, including community assisters, health insurance agents, Enhanced Direct Enrollment (EDE) partners, and health insurance issuers. This role coordinates with other members of the Exchange Leadership Team to plan and implement engagement and communications strategies for the Exchange.

The responsibilities of this role include, but are not limited to the following:

• Develop positive working relationships with Exchange stakeholders including but not limited to issuers, community assisters, agents and brokers, EDE partners, the Oklahoma Healthcare Authority (OHCA), and federal/state recognized tribes, to support successful Exchange implementation and operation.
• Manage vendor relationships for the marketing campaign, website development, and stakeholder training.
• Lead the standup and ongoing management of the Stakeholder Engagement Team.
• Supervise and support staff, fostering a culture of accountability, transparency, and high performance.
• Coordinate with OID Human Resources (HR) and the Executive Director on hiring, training, and performance management across the Exchange.
• Set team goals and strategy and align activities with Exchange priorities and OID objectives.
• Develop and oversee Exchange communications, outreach, and marketing strategies.
• Direct the creation and review of all public communications, including consumer education materials and marketing content.
• Oversee development and maintenance of marketing content on the Exchange website.
• Coordinate messaging with OID communications staff and other state and federal agencies.
• Support external Exchange partners (e.g., agents, web-brokers, and health insurance issuers) with marketing efforts by overseeing development of marketing toolkits and reviewing marketing materials.
• Review press releases and responses to media inquiries, and support public facing engagement as needed.
• Establish program requirements, goals, and performance expectations for Exchange partners (i.e., community assisters, agents, brokers, health insurance issuers, and EDE partners).
• Drive policy and business decisions related to Exchange partners.
• Oversee certification, training, and communications processes for Exchange partners.
• Monitor Exchange partner performance and metrics and respond to ongoing program improvements.
• Coordinate with OID Licensing and vendor partners on matters related to assister and agent licensure and registration.
• Provide strategic oversight of Navigator Program awards and ongoing program support; coordinate with leadership and OID Comptroller on Navigator program funding.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strategic communications and outreach.
• Stakeholder engagement and partnership management.
• Relationship building and partnership development.
• Project and program management.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree and at least 10 years of relevant professional experience.
• Master's degree in a relevant field may be substituted for 2 years of experience.
• Demonstrated