Administrative Assistant - (ZR_28296_JOB)

This is a remote position.

Job Description for Administrative Assistant

Scope:

• Manage and respond to business emails, including segregating spam and prioritizing urgent communications
• Answer incoming phone calls and provide professional customer service
• Respond to online leads and chat inquiries immediately or within minutes
• Set appointments for prospects and existing customers
• Handle administrative tasks including government forms and general business support
• Provide basic website support and maintenance for Shopify platform
• Create and maintain a frequently asked questions database for consistent responses
• Ensure coverage during and outside of business hours (10am-5pm EST) to capture all potential leads

Requirements:

• Excellent English communication skills, both written and verbal
• Experience in customer service and administrative support
• Basic sales skills and ability to engage with prospects professionally
• Familiarity with CRM systems (Oracle NetSuite preferred)
• Experience with phone systems (RingCentral preferred)
• Ability to work independently and manage multiple communication channels
• Strong organizational skills and attention to detail
• Comfortable working with jewelry/luxury retail customers

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring
• Steady freelance job