Aquatics & Parks Services Supervisor of El Paso Water Parks

Summary
ASM Global, the leader in privately managed public assembly facilities, has an immediate opening for Aquatics & Park Services Supervisor. The El Paso Water Park Aquatics & Park Services Supervisor is responsible for providing a safe recreational environment by ensuring guests follow water park policies and respond to any emergencies in a timely manner. Each water park location features a unique theme with water slides, climbing walls, lazy rivers, kiddie playgrounds and leisure pools.
El Paso has been recognized as a Top Performing City (Governing and Living Cities, 2017), Best Large Cities for Families (Apartment List, Jan 2017), America’s Top 20 Best Value Cities (Trivago, 2016), 4th Best Place to Live if you Love the Outdoors (US News, July 2016) and #2 Safest City in America (SafeWise, Aug 2017)
Position Summary
The Aquatics & Park Service Supervisor, under management’s supervision, is responsible for all areas of Aquatics /Park Services department. This role involves overseeing staff, ensuring safety compliance, maintaining facility standards, and proper record keeping. This position requires coordination with all departments of El Paso Water Parks and ensures proper and efficient operation, care and maintenance of the facilities.
Essential Duties & Responsibilities
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Enforce all rules and regulations.
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Ensures lifeguard rotations and breaks are done efficiently and in accordance with Ellis & Associates, State, and Local regulations.
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Provide needed supervision to prevent accidents.
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Assist management with daily duties to ensure smooth operation of the facilities.
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Responsible for leading a team of approximately 30+ lifeguards within the aquatics department, enforcing established rules, complying with regulations, and maintaining a professional appearance and demeanor.
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Perform supervisory tasks of a team, including resolving conflict, coaching, and developing others, promoting teamwork, and performance management.
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Responsible for monthly auditing quota-observing lifeguards 10/20s, live action drills, and operational manikin drops.
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Will serve as the Management Responder for any first aid or medical needs. Responsible for ensuring proper care, directing guests(s) to off-site medical care, or activating the Emergency Action Plan as needed. Will complete all first aid reports with clear factual statements.
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Responsible for the care and maintenance of issued equipment.
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Participate and assist with in-service training programs for safety, customer service at all water park facilities.
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Keep the water park areas clear of dangerous objects and substances.
Aquatics/Park Service Supervisor El Paso Water Parks Revised
12/05/23
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Will serve as the first management integration for all aquatics related guest concerns. Must think critically and empathetically to reach conclusions.
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Enforce El Paso Water Parks, Ellis & Associates and ASM Global safety standards.
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Stay current with training policies and procedures.
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Act as a first responder and jump in the water to keep guests safe.
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Responsible for maintaining proper aquatics records.
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Immediately report needed repairs to the assistant manager and or manager.
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Perform related duties as assigned by assistant manager and or manager. Duties may include, but are not limited to, general housekeeping, general maintenance, inspection of equipment and aquatic features within the park.
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Assist in opening, closing, and operating of the facility as directed by management.
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Complete all required company trainings and compliance courses as assigned.
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Assist in maintaining pools by brushing, skimming, vacuuming, scrubbing, etc. as required.
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Adheres to company standards and maintains compliance with all policies and procedures.
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Ensuring that guests receive outstanding customer service by providing a friendly, fun, safe environment.
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Maintains high standards, positive attitude, and professional favorable public appearance.
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Attend monthly staff meetings as required. Develop and maintain a harmonious working relationship with all other departments.
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Follow proper procedures when testing pool chemicals if necessary.
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Work extended and/or irregular hours including nights, weekends and holidays as needed.
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Recognize and respond effectively to all difficult/emergency situations.
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Maintains current certifications and stays up-to-date professionally in the aquatics and risk management field.
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Assists in training and managing Park Services Team including COVID polices, proper chemical training, and cleanliness training.
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Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements.
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Oversee daily tasks associat