National Accounts Customer Service Representative

POSITION OVERVIEW

dormakaba is seeking a Customer Service Representative based in Indianapolis. This role will report directly to the National Accounts Operation Manager. The Customer Service Representative is responsible for cultivating positive relationships with key customers through direct communication, dispatching technicians and subcontractors nation-wide, and following through on the service requirements of each call.

 

*** Evening shift (3:30pm – midnight, Eastern)

 

HIRING SALARY RANGE: Base Salary $20 - $24 hour (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

 

WHAT YOU WILL DO

• Accept and disposition in-bound service calls
• Dispatche service calls to relevant service branches/technicians, and sub-contractors
• Maintain and document communication with customers
• Efficiently transition information to dispatchers and CSRs on different shifts
• Create and analyze reports for monthly/quarterly account productivity
• Monitor the status and quantity of open service calls in multiple software applications
• Follow up with subcontractors and branches to collect and complete required documentation

 

 

WHAT WE REQUIRE

• 2 years customer service or dispatching
• High School degree or equivalent

 

WHAT WE PREFER

• Industry experience

 

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.  
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

 

 

WHY JOIN DORMAKABA?

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, and hotels, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important.  We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue Growing the Business, Growing Together, and Growing Ourselves. Build your career with us!

 

 

Learn why our employees enjoy working for dormakaba: dormakaba Testimonials

#LI AR1