Medical Administrative Assistant ZR_22932_JOB

This is a remote position.

Scope:

• • Monday to Friday, 8:30am to 4:30pm Minnesota time with a 30 minute paid break
    
  • Access to organization email systems and scheduling tools
    
  • Interaction with case managers, clinicians, and referring partners
    
  • Limited direct client interaction, primarily for scheduling and initial inquiries
    
  • Handle confidential client information and medical records
    
  • Support both mental health and housing program operations
    
    

Responsibilities:

• Process and manage incoming referrals through website and other channels
  
• Create and maintain organized client folders and documentation
  
• Schedule and coordinate intake appointments between clients and program staff
  
• Coordinate assessment meetings between clients and clinicians
  
• Track and monitor assessment renewal dates (6-month and annual reviews)
  
• Handle incoming calls and provide initial program information
  
• Maintain email correspondence with clients, case managers, and referral sources
  
• Update case managers on client needs and situations
  
• Process and organize client documentation including assessments and release forms
  
• Follow up with referring partners regarding client progress
  
• Monitor assessment deadlines and renewals
  
• Coordinate scheduling between clients, clinicians, and program managers
  

Requirements:

• HIPAA compliance knowledge and strong understanding of client privacy rights
  
• Excellent English communication skills, both written and verbal
  
• Strong organizational and time management abilities
  
• Professional phone manner and email etiquette
  
• Experience with healthcare administrative procedures
  
• Emotional intelligence and ability to handle sensitive situations
  
• Experience with file management and documentation systems
  
• Understanding of secondary trauma concepts
  
• Ability to maintain strict confidentiality
  
• Basic understanding of mental health and housing service coordination
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job