Coordinator, Customer Service/Driver

Job Details

Job Location: Newton - Newton, MA 02460Position Type: Full TimeSalary Range: $24.00 - $24.00 Hourly

ABOUT CRADLES TO CRAYONS:

Cradles to Crayons (C2C), founded in 2002, provides children, living in homeless or low-income situations, with the essential items they need to thrive—at home, at school, and at play. We supply clothing, shoes, diapers, school supplies, and more, free of charge. Our vision is that one day all children will have the essentials they need to thrive. 

Two in 5 kids in the United States are currently facing Clothing Insecurity, going without basic essentials like pants, shoes, diapers, and school supplies during their critical development years. Three of the top 10 reasons kids miss school are rooted in Clothing Insecurity—just one example of the significant short- and long-term social and economic costs when these needs go unmet. Cradles to Crayons keeps Clothing Insecurity at the core of our mission and is the only large-scale nonprofit organization to focus on this resource gap. Since its founding, Cradles to Crayons has distributed more than three million customized packages of essentials to children in Massachusetts, Greater Philadelphia, Chicagoland, NYC, and nationally, through Giving Factory Direct—a first-in-kind online product donation platform launched in 2021. 

Cradles to Crayons takes a three-pronged approach to mitigating Clothing Insecurity: 

1. In-person Engagement—through tens of thousands of children and adults volunteering at our Giving Factory warehouses to sort and package high volumes of new and like-new donations from our communities for our Service Partners to distribute to the children they serve. 
2. Online Product Donations—Giving Factory Direct matches product donors directly to children who need the items they have to donate. GFD is currently available in a growing number of communities as we expand our reach nationally. 
3. Advocacy and Awareness—Cradles to Crayons is uniquely positioned to raise Clothing Insecurity as a national issue through awareness campaigns, data/evaluation, and legislative outreach.  

Cradles to Crayons’ strong financial health and ongoing effectiveness and reliability have helped it earn a Four-Star Rating from Charity Navigator every year since 2009. C2C has a budget of $20M for FY26 and a total staff of approximately 100.

POSITION OVERVIEW:

The Customer Service Coordinator/Driver position is a member of the Operations team. They are responsible for the collection and distribution of essential items out in community via our 18’ box truck. A large emphasis on this position is on safe driving, timely pick-up and delivery of items, and providing quality customer service. The majority of this position’s time is spent out in the community picking up from donation bins or delivering orders to our partners. When not on the road, responsibilities include storage and inventory of products, warehouse maintenance and upkeep, and other tasks as needed.

MAJOR RESPONSIBILITIES:

• Model and lead a positive “One Cradles” culture, underpinned by Cradles’ Cultural Values and related behaviors.
• Ensure the safe pick-up and delivery of donations from locations throughout Massachusetts, New Hampshire, and Rhode Island to the Cradles to Crayons warehouse in Newton, MA.
• Properly secure donations from drop-off location into the Cradles to Crayons truck.
• Accurately track the amount and type of donations being loaded onto the truck and being placed within the warehouse.
• Ensure the vehicle(s) are loaded correctly and safely for the assigned routes.
• Monitor the truck to ensure it is properly maintained and operational. Report any issues or concerns to the Associate Director of Operational Initiatives.
• Maintain a positive and professional relationship with those in the community, including helping partners with receiving their orders and assisting C2C staff at offsite events.
• Ensure donations in the warehouse are stored properly and safely and that aisles are unobstructed.
• Perform custodial related activities in warehouses.
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