Customer Service Professional with Japanese

About Us

�� Join our team at Foundever! �� 

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team! 

 

�� Customer Service Specialist with Japanese �� 

Location: Warsaw

Your daily tasks:

✅ Consistently achieve email quality score goals to meet client and customer satisfaction goals. 

✅ Maintain accuracy and security of customer information on the database; 

✅ Following company policies and procedures, ensuring quality;   

✅ Performing daily tasks in an efficient and timely manner;   

✅ Investigate, troubleshoot, and diagnose hardware and software technical issues; 

✅ Stay up to date with process changes and product updates; 

✅ To complete daily tasks as allocated in an efficient and timely manner. 

Requirements

�� Language: Proficiency in Japanese (C1) and English (B2) 

�� Experience: Cool if you have experience in customer service;   

�� Technology: Knowledge of MS Office and developed computer skills;   

�� Personality: Motivated and enthusiastic. Dependable, reliable and able to perform duties with minimum supervision (w@h set up). 

Advantages will be

�� Ability to prioritize and plan;    

�� Independence AND ability to work with minimal supervision;  

�� Ability to solve problems;  

�� Attention to detail;   

�� Soft skills. 

Working conditions

�� Type of contract you choose yourself (freelance contract for students or employment contract);  

�� Basic salary + bonuses;  

�� Work in our new office in Warsaw 

What else should you know?

�� Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);  

�� We offer private Medicover privacy insurance;  

�� Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 

�� Professional development through training and cross-location cooperation at the international level. 

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.