Patient Access Representative at Health East Cooper in Mt. Pleasant

Job Description Summary

Join us at MUSC Health East Cooper Medical Pavilion, where we create more than just a workplace; we build a community committed to compassionate care and mutual support. Here, in our state-of-the-art outpatient multi-specialty facility, we come together with a shared purpose: to make a meaningful difference in the lives of our diverse patient community. If you’re passionate about healthcare and seek a place where professional growth and heartfelt care are truly valued, we would be thrilled to welcome you to our team. Your contribution will help us continue making a meaningful difference in the lives of those we serve.

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC001994 UMA AMB MULT East Cooper Clinic-Administrat CC

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

Entity/Organization: MUSC Physicians (MUSCP)

Hours per week: 40

Scheduled Work Hours/Shift: Monday - Friday 8:00am - 5:00pm 

FLSA: Hourly/Non-Exempt

Job Summary/Purpose:  Greets and welcomes patients and families in person or on the telephone.  Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.   Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.   Collects Co-pays and prior patient balances.  Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management.  Ability to interact with medical professionals and other care team members from diverse cultures and background. 

Required Minimum Training and Education: High School diploma or equivalent education required.  One year of customer service experience required.  Must have basic computer skills.  Previous healthcare front desk experience preferred.   Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others.

Required Licensure, Certifications, Registrations: n/a

Job Duties and Responsibilities: 

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.  Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs.  Infrequently work in dusty areas and confined/cramped spaces

Additional Job Description

Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business envi