Manager, Site Reliability Engineering

Overview

The Manager, Site Reliability Engineering leads a high-performing team responsible for ensuring the reliability, scalability, and operational excellence of Origami’s platform and applications. This role drives system resilience, optimizes observability, and ensures seamless application performance. The manager collaborates cross-functionally with Engineering, Operations, and other business teams to reduce incident impact, improve time to resolution, and maintain the health and readiness of the production environment. 

 

Starting base pay for this role is between $145,000 and $185,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).

Responsibilities

Platform Reliability & Observability 

• Leads and mentors SRE team, fostering a culture of ownership, accountability, and continuous improvement. 

• Oversees post-incident investigations, ensuring thorough root cause analysis and actionable remediation. 

• Reviews and approves RCAs for customer delivery, ensuring clarity and alignment with organizational standards. 

• Drives the evolution of observability practices, enhancing MELT (Metrics, Events, Logs, Traces) effectiveness. 

• Maintains and optimizes observability tools (e.g., New Relic, DataDog, SumoLogic) for proactive monitoring and alerting. 

• Defines and tracks KPIs related to system reliability, incident response, and platform health. 

 

Operational Excellence & Application Health 

• Ensures the operational readiness and performance of production applications, with a focus on high availability and minimal disruption. 

• Collaborates with Engineering and QA teams to ensure reliable deployments, rollbacks, and release readiness. 

• Standardizes and improves monitoring, alerting, and logging practices across environments. 

• Leads incident response for application-level issues, coordinating across teams for timely resolution. 

• Analyzes trends in incidents and performance to proactively identify and address systemic issues. 

 

Strategic Leadership & Collaboration 

• Provides strategic input into platform architecture, operational planning, and sustainability initiatives. 

• Partners with Engineering, DevOps, and Product teams to align operational standards with business goals. 

• Champions automation and infrastructure-as-code practices to reduce manual intervention and improve scalability. 

• Supports team development through coaching, training, and performance feedback. This includes leading all annual performance review and compensation processes. 

• Contributes to the evolution of CloudOps’ practices and long-term platform sustainability strategy. 

• Other duties as assigned. 

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience). 

• 7+ years of experience in SRE, AppOps, or related roles, including 4+ years in a leadership capacity. 

• Proven success leading technical teams in SaaS or cloud-native environments. 

• Deep understanding of SRE principles, incident management, and observability. 

• Hands-on experience with observability platforms (e.g., New Relic, DataDog, SumoLogic). 

• Proficiency in modern programming/scripting languages (e.g., JavaScript, .NET, SQL) and IaC practices. 

• Advanced knowledge of cloud platforms (AWS preferred), CI/CD pipelines, and modern software delivery. 

• Strong communication and stakeholder management skills. 

• Demonstrated ability to lead cross-functional initiatives and influence without direct authority. 

• Analytical mindset with a data-driven approach to problem-solving and decision-making. 

 

Benefits

• Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
• Paid Time Off – Flexible options plus 10 paid company holidays where available**
• All full-time positions are hybrid, with many eligible to be completely remote
• Fully Paid by Origami Risk – Vision insurance, Short