Automotive Service Administrative Assistant

At Crossroads Nissan of Wake Forest, providing truly exceptional customer experiences is our top priority!  As a part of our team as a Service Administrative Assistant, you will be one of our valued band ambassadors responsible for nurturing existing customer relationships, while creating new relationships to help grow our service department! 

• Represent the dealership with pride and enthusiasm, greeting all customers that walk in the door
• Provide essential administrative and clerical support tasks to the service department
• Answer incoming calls to schedule service appointments, answer customer questions or direct calls to the appropriate department
• Act as a back up to the main receptionist on a multi-line phone system, and assist with other duties deemed by management.
• Conduct outbound calls, emails and text messages to include but not limited to: following up with customers on their appointments, declined services, missed appointments, anticipated service needs, manifest list, special order parts and special offers from the dealership
• Manage online appointments and service lead requests
• Meet or exceed monthly service appointment, and KPI goals
• Assist in some accounting duties such as the daily bank deposits
• Prepare documents for scanning

• 2+ years of customer service experience is required
• 1+ year of automotive dealership experience is preferred
• This position requires day/evening and Saturday flexibility
• Strong written and verbal communication skills
• Ability to handle customer issues timely and effectively
• Knowledge of service, repair and maintenance is a plus!
• Computer proficiency with Microsoft Office Suite and Google Suite is required
• Familiarity with dealership software such as Reynolds, myKaarma, and CDK is a plus!
• Must be able to successfully pass background check, pre-employment drug screen and MVR check