Operations Analyst I- Loss Mitigation

Work Location:

Greenville, South Carolina, United States of America

Hours:

40

Pay Details:

$25.00 - $37.25 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Operations Analyst I acts as an Operations owner or representative on projects which are primarily focused on the continuous improvement of Transaction Services. Projects could involve standardization, conversion, productivity, service quality or other strategic issues or documentation related to these areas. The job complies with Federal regulations and industry rules including, but not limited to Bank policies and procedures, as well as all job relevant Risk Management and Corporate standards.

Depth & Scope:

• Coordinates and/or assists with projects of strategic importance for Transaction Services. Project scope may encompass other areas within Bank Operations
• Participates in the identification, developments, and implementation of operational efficiencies for bank operations
• Researches and applies Customer requirements in the development and enhancement of systems
• Acts as a project manager for small-scale projects that involve work with external vendors
• Participates in performance management and development activities
• Maintains a working knowledge of Transaction Services processes and acts as a resource for resolving technical or operational issues
• Participates in projects, communicates project status and provides timely escalation of issues to senior management to ensure project objectives are met
• Updates the Fraud Detection database of commercial or small business customers' remote deposit capture equipment based on information provided by the TD Treasury Management team
• Directs the work of 2 or more full time employees and handles complaints in the absence of a Collections Supervisor
• Supports large ATM Project/Conversions
• Provides day to day business partner support for lenders, commercial relationship owners & Treasury Management Services
• Maintains a working knowledge of Operations processes and acts as a resource for resolving technical or operational issues
• Trains employees
• Assists management with the investigation of internal and external audit findings

Education & Experience:

• High School Diploma or equivalent
• 1-3 Years of related experience
• Strong technical abilities including database and spreadsheet proficiency. Must be able to relate technical solutions to operations issues and concerns.
• Previous experience coordinating multidimensional projects
• Effective verbal and written communications

Preferred Qualifications:

• Loss Mitigation experience (Underwriting and closing functions related to loan modifications)
• Experience recording modifications with counties

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous