Senior Operations Manager

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

About the Role:

Under the supervision of the Vice President, Global Customer Success, the Senior Operations Manager will drive operational change for digital money movement processes at the core of Remitly’s business. Telecommuting is available from anywhere in the US based on manager approval.

You Will:

• Administer the performance of a growing operational team supporting core remittance products. 

• Develop operational roadmaps consistent with key strategic drivers for business growth, including planning, operationalizing, testing, monitoring, and reconfiguring processes and procedures. 

• Reengineer operational strategies to create efficiencies, reduce costs, and drive revenue and other key metrics of business performance. 

• Apply statistical and econometric analyses and ad hoc deep dives to understand business drivers and customer behavior to improve Net Promoter Score (NPS). 

• Identify opportunities for building optimization and automation tools to improve operational efficiency.

You Have:

• Position requires a Bachelor's degree in Computer Science, Industrial Engineering, Operations Research, Business, Information Systems, or a related field. 

• Five years of progressively responsible experience with program and vendor management involving the development of money movement operational frameworks, including analyzing business requirements and creating program roadmaps and processes for technical infrastructure that improves operational efficiency and reduces costs. 

• One year of experience with leading operational teams and partnering with regional and global account managers to deploy global, regional, and local data, resources, and tools to achieve operational success.

• One year of experience with analyzing business requirements, consumer behavior, and industry trends, and reporting on results to senior leadership.

• One year of experience with developing and mapping solutions for the resolution of technical errors that occur in the digital money transfer process with third-party financial institutions. 

• One year of experience with creating dispute management systems to ensure regulatory compliance.

• One year of experience with oversee card manufacturing operations, including vendor partnerships

• One year of experience with data visualization tools, including Metabase, Sisense, SQL solutions (Periscope), and Tableau.

• One year of experience with Amazon Connect, Braze, Galileo Technology, Github, Retool, and Salesforce.

Our Benefits

• Flexible paid time off

• Health, dental, and vision benefits + 401k plan with company matching

• Company contributions to your HSA plan, if you choose one

• Employee Stock Purchase Plan (ESPP) available for eligible employees

• Continuing education and corridor travel benefits

Compensation Details. The starting base salary range for this position is typically $187,096.00 to $220,000.00. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the b