Manheim Mobile Inspections Supervisor, Cleveland, OH & Pittsburgh, PA

Company

Cox Automotive - USA

Job Family Group

Sales

Job Profile

Supervisor, Client Solutions - Express - CAI

Management Level

Supervisor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $57,000.00 - $85,400.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $20,000.00.

Job Description

The Manheim Mobile Inspections Supervisor is responsible for the effective leadership and supervision of a team of Mobile Inspectors in a specified geographic territory.  The Supervisor’s primary focus is to ensure inspection quality and drive operational efficiency while maintaining a culture of excellence and accountability. 

Primary Duties & Key Responsibilities

• Manage the workflow of a team of Mobile Inspectors by monitoring the scheduling tool and dispatching inspection requests. 
• Ensure inspector adherence to established inspection processes, including the documentation of all required disclosures and photos within the inspection application.
• Monitor inspection quality through digital and in-person inspection audits, as well as arbitration reviews; Provide coaching and discipline as necessary. 
• Build and maintain a strong working relationship with internal and external partners.
• Coordinate with leaders and boundary partners, including the Sales, Auction, Upside, and Remote Dealer Services teams, to ensure client expectations are met.
• Optimize productivity through effective scheduling, route planning, and monitoring response times.
• Provide quality service and interact with automotive dealer and commercial clients to resolve issues and concerns.
• Recruit, hire, onboard, and provide ongoing support to employees.
• Provide or coordinate all skill-based and inspection-focused training for team members (Inspection app, Salesforce, eLearning, field training, etc.).
• Conduct vehicle inspections as needed.
• Review work volumes and continuously monitor staffing levels.
• Clearly communicate responsibilities and expectations; Review team performance against KPIs and LDM metrics; Develop and execute strategies for improvement with guidance from Mobile Inspections Manager.  
• Coach, develop, and empower team members, and create a cohesive team environment.
• Procure, distribute, and track company equipment.
• Visibly demonstrate a commitment to safety by following all safety and health procedures.  Model proper safety behaviors and monitor the team’s adherence to them. 
• Conduct regular performance reviews for all direct reports in coordination with the Mobile Inspection Manager.
• Effectively lead team members by setting an example in behavior, championing Cox values, and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned.

Required Experience & Specialized Knowledge and Skills

• High School Diploma/GED and 5+ years relevant experience in related field.
• One year experience in leading teams preferred.
• Ability to work in a high performance, fast-paced team environment.
• Experience with Manheim/Manheim Express inspections preferred.
• Previous body shop, mechanical, or estimating experience preferred.
• Displays a general understanding of frame and body repairs and mechanical knowledge.
• Technical and computer proficiency preferred
• Proven change leader
• Demonstrated business acumen and analytical skills
• Self-motivated and can motivate others.
• Excellent organizational skills, customer-focused, proactive, and team-oriented.
• Effective communication (written and verbal) and interpersonal skills required.
• Ability to set priorities and solve problems.
• Ability to work with remote supervision, and to supervise remote employees.
• Ability to adapt to and work effectively within a constantly changing environment.
• Vision abilities required include close, distance and depth perception.
• Ability to sit, stand or walk for prolonged periods of time.  Ability to bend, stoop, squat, or kneel; ability to lift and hold at least 10lbs at waist level for an extended period; ability to lift up to 30lbs.
• Exposure to moderate noise levels may be exposed to fumes and odo