Blended Care, Strategy & Operations Senior Associate

About Lyra HealthLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
Lyra is looking for a Strategy & Operations Senior Associate for our Blended Care clinical programs to help drive the long-term growth strategy for our provider network. The ideal candidate is a strong communicator and analytical thinker who excels at breaking down ambiguous problems, producing data-driven recommendations, and leading implementation of solutions. This person is energized by tackling hard problems, a dynamic work environment, and expanding access to high-quality mental health care. 

Responsibilities

• Analyze and monitor Blended Care provider network metrics to effectively report on performance and inform strategy recommendations to executive audiences
• Partner cross-functionally across Lyra (Ex. Provider Marketing, Recruiting, Finance, Analytics, Product, and Data Science teams) to help track progress against network goals and identify areas for improvement
• Explore and define key drivers of client / provider booking dynamics; Build and maintain reporting to inform actions and longer-term strategy
• Support other special projects and analysis to inform longer-term growth strategy across Blended Care clinical programs

Qualifications

• 4+ years experience with analytics, account management, digital health operations, provider operations, or related experiences; healthcare experience a plus, but not required
• Highly organized and proactive; able to multitask and apply structure and make decisions in ambiguous situations
• Strong project management and communication skills with a demonstrated ability to manage relationships across cross-functional teams
• Strong quantitative analytical skills (Excel/Google sheets a must)  
• Able to distill and communicate the ‘so what’ from complex analytics using large data sets
• Passion for expanding access to high-quality mental health care

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability,  genetic information or any other category protected by law.