Sr. Manager, Project Management (Hybrid)

Sr. Manager, Project Management (Hybrid)

As a Senior Manager in the Portfolio Management Office (PMO) team for Retail Bank’s Customer Protection Operations (CP) business, you help lead a talented group of Program & Project Managers who deliver on the strategic objectives of our organization. As part of the PMO Leadership Team and aligned to CP’s Chief of Staff Office, you will lead and manage strategic programs, initiatives, and workstreams that comprise the core of the CP Portfolio. You will influence multiple customer and partner groups across the CP and Retail Bank lines of business and be seen as a key change leader by our peers, business partners, and senior stakeholders. In this role, you will be a strategic thought partner that helps define strategy and provide business-critical reporting to senior leaders - ultimately shaping decisions that guide & grow Customer Protection as an organization.

The ideal candidate for this position is a seasoned program manager and servant-leader with demonstrated success contributing to Key Results-connected work and program-level workstreams. Equally important, this candidate will lead, mentor, develop, and professionally care for the associates aligned to the Project job family in the PMO team. This leader will be a value-adding thought partner to their peers on the Chief of Staff team and CP overall, collaborating with other leaders to identify gaps, get ahead of friction points, and continue maturing our ways of working. This candidate must have demonstrable skill in communicating & reporting at all levels of the organization and have a willingness to lead & mentor future leaders as we grow the next generation of program & project managers in Customer Protection.

We are looking for a leader who can…

Deliver on Programs

• Lead moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports

• Design, develop, and manage project plans in a complex dynamic environment, revising needs to meet changing requirements

• Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time

• Leverage problem solving and influencing skills to ensure project plans deliver on time and aligned with intent

• Partner with cross-functionally project customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Ensure prompt and crisp tracking, communication, & reporting of owned initiatives, to include recurring status meetings, pilots and go-lives, MBRs, and other key reporting structures

• Consult with business partners to understand complex problems and focus on bringing issues to resolution, escalate road-blocks as necessary to meet timelines, and clarify and define transformation requirements / scope for cross-functional problems 

• Create and deliver presentations to senior stakeholders when needed to help guide and influence senior discussions and decisions

Organize & Deliver With Influence

• Be an exceptional storyteller who crisply and concisely articulates business value, problem statements, risks, and outcomes to audiences at all levels

• Demonstrate a positive attitude and organizational agility to adapt to changing demands

• Organize and frame Project workstreams in a well-managed way that ensures the team supports CP’s objectives and delivery of key results

• Partner closely with Line of Business and peer senior leaders to ensure we deliver work (1) with operational excellence & timeliness (2) maintains focus on KR-driven & strategic requirements (3) maintains a strategic roadmap of initiatives so peers & partners are proactively engaged (4) reports on the state of the business clearly & concisely

• Conduct independent research and analysis to solve ambiguous problems

• Work with peer teams to develop recommendations to stakeholders enabling them to make key business decisions 

Lead With Excellence 

• Accountable for the professional development and workplace welfare of a team of 3-6 direct reports, ensuring unbiased and quality mentorship for all associates

• Responsible for operational excellence and professionalism across the PMO; participating in developing products and processes, benefits definition, management of changes in the operational environment, and assigning and managing team accountabilities on an ongoing basis