Airport Customer Service Agent - RDM - Full Time

General information

Job Title Airport Customer Service Agent - RDM - Full Time Date Tuesday, March 25, 2025 State Oregon City Redmond Base Pay Rate: $ 17.00 Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. shift, P.M. shift

Requirements and Description

ESSENTIAL FUNCTIONS/TASKS

• Completes activities related to boarding and/or deplaning passengers and associated paperwork and/or computer entries. 
• Keys passenger information into the ticketing reservation system.
• Assists passengers with reservations, ticketing, and adjustments to itinerary.
• Greets passengers and provides necessary travel and gate information.
• Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.
• Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time.
• Lift or moves passenger luggage onto baggage belt and creates bag labels to ensure proper delivery.
• All other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of Ticketing systems, Computers, Unifi, Safety, Security, Airport layout, FAA, Flight schedules and Station policies and procedures. MENTAL ABILITIES: Must be able to follow directions, count, calculate and read and interpret documents.

Competency Statement(s)

• Customer Oriented - Ability to great customers in a friendly and courteous manner and take care of the customers’ needs and personal belongings while following company procedures.
• Attendance and Reliability –Ability to maintain regular attendance and report to work on time and at assigned post at the start of the shift.
• Communication - Ability to communicate in a professional manner with others orally or written and actively attend to, listen and understand the needs of the customer and comments and questions of others in the workplace.
• Accuracy - Ability to perform work accurately and thoroughly to ensure passenger/flight information is correct.
• Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc..

Competency Statement(s) continued                                                           

• Honesty/Integrity/Ethical Standards – Ability to maintain high morale standards and be honest and ethical while perfo