Manufacturing Systems Business Application Owner (BAO)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Supply Chain Engineering

Job Sub Function:

Automation Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Johnson and Johnson is recruiting for a Manufacturing Systems – BAO to be located in Warsaw, IN or Raynham, MA.

Johnson & Johnson Medtech is a leader in orthopedics, providing one of the most comprehensive portfolios in the industry. Our Joints reconstruction manufacturing facilities are located globally, including sites in Raynham & Bridgewater, MA; Warsaw, IN; Cork, Ireland; Blackpool, UK; Leeds, UK; Suzhou, China; and a new site in Costa Rica. Position Summary 

Reporting to the Joints Global Manufacturing Systems Standards lead, the Business Application Owner (BAO), will focus primarily on providing day-to-day support for operational processes and system functionality for manufacturing systems such as MES (Manufacturing Execution Systems) and ERP (Back to Basics BTB), as well as playing a crucial role in supporting in the development, implementation and maintenance of systems and data. This role involves troubleshooting issues, facilitating user support, and ensuring the effective use of systems across the organization. 

Key Responsibilities 
•    User Support: Act as the first point of contact for end-users experiencing issues with manufacturing systems such as MES and BTB, providing timely assistance and troubleshooting. 
•    Issue Resolution: Investigate and resolve system-related problems, escalating complex issues to the appropriate technical teams as needed. 
•    System Monitoring: Continuously monitor systems for performance and reliability, identifying areas that require immediate attention or improvement. 
•    Documentation: Maintain up-to-date documentation of system processes, user guides, and FAQs to facilitate knowledge sharing among users. 
•    Training Coordination: Arrange and conduct training sessions for end-users on MES and BTB system functionalities and best practices. 
•    Process Improvement: Work with business stakeholders to identify process inefficiencies and recommend solutions to enhance operational performance. 
•    Feedback Collection: Collect and analyze user feedback to identify common pain points and areas for enhancement, collaborating with IT teams for necessary changes. 
•    Reporting: Assist in generating routine reports and dashboards to track system performance and user engagement. 
Key Competencies Required 
•    A willingness to be hands-on in all aspects of supporting manufacturing systems 
•    Ability to partner with cross-functional teams in a matrixed global environment and provide remote support. 
•    Flexible work ethic 
•    Ability to influence at various levels of an organization & a strong ability to communicate and collaborate and build relationships with key stakeholders 
•    Excellent communication skills (written and oral) 
•    Problem solving skills – to assist in maintaining project progress and on design issues 
•    Decision Making is required to make decisions on issues 
•    Excellent planning and organizing skills 
•    Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems 
•    Managing risk and crisis, including investigation, escalation, prioritization and resolution of systems and support issues and developing and managing responses. 
•    Abil