Director, Logistics Process Innovation

Position Summary

Today’s world is driven on fast, evolving technology. In Logistics, product must move quickly and efficiently to make sure our customers receive the electronics and appliances they need when they need it. The Logistics Strategy and Planning team designs and builds the innovative systems and processes that the warehouse and delivery network depend upon. This team is at the core of identifying and driving the implementation of next generation best-in-class solutions across our logistics network. Our goal is to make sure the processes and systems that support the network operate efficiently and continue to compete with market leading solutions.
Every role at Samsung presents a new opportunity to make a lasting, global impact. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We’re seeking innovators to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

Join the Samsung family and be part of the team that’s creating a better future.

Role and Responsibilities

The Logistics Strategy & Planning team’s Logistics Process Innovation Director is responsible for organizing Logistics related projects, facilitating alignment and completing all project setup activities, proactively moving projects forward, tracking status, and delivering the solutions to the end users with thorough testing and training activities.

It is important for the candidate to have a deep understanding of Project Management, as well as Logistics Processes and Systems.  The candidate will be most successful if they understand and can quickly execute end to end Project Management activities including stakeholder alignment, communications planning and execution, status tracking and reporting, risk management, test planning, and deployment planning and management. The candidate also needs to have significant experience level in all areas of Logistics operations and processes including Inbound, Outbound, Warehouse Management/Inventory Management, and Reverse Logistics operations. 

The best candidate will be able to communicate well, deliver excellent results every day, be highly focused, operate in a fast-paced environment, and be flexible to adjust to changing priorities each day as needed. This role has daily visibility with top management including Director through VP and will require additional hours to make sure projects complete on time. 

• Understand existing Samsung process and systems and identify improvements that will integrate well into the Samsung environment
• Deliver sustainable solutions from setup & design through to implementation & support
• Facilitate design alignment discussions for process and system changes
• Implement efficient and innovative Logistics processes and systems for Inbound, Warehouse, Inventory, Outbound, and Reverse Logistics operations
• Perform data analysis when needed for root cause on systems or process issues
• Regularly communicate project status to stakeholders
• Manage overall Logistics-wide project tracker of all Logistics Process Innovation projects
• Manage VOC (voice of customer) requests with internal systems team including confirming design and test results
• Manage warehouse transitions with internal and 3PL resources and clear process steps outlined in a project management tracker
• Manage the contract process between external consulting resources and SEA Legal including reviewing contracts and outlining terms and conditions updates needed for the best interest of Samsung
• Manage budget requests and review/submit invoice approvals
• Identify and manage to completion quarterly stretch goals for the team
• Operate as point of contact for any office or HR related activities for the team including new team member hiring/onboarding, new contractor setup, contact lists, etc.

Skills and Qualifications

• Bachelors of Science degree required (Business Information Management, Engineering or Supply Chain Management)
• 12+ years of Project Management experience
• 10+ years of Logistics experience
• 8+ years of Process Improvement / Data Analysis experience
• Exceptionally skilled in Microsoft tools (Excel, Powerpoint)
• Experience communicating/working with Legal, Warehouse 3PLs, Finance teams, & Supply Chain
• Skilled in communicating status, requests, analysis to executives
• Experience with planning, organizing, and prioritizing multiple complex assignments and projects and successfully driving them to completion within highly aggressive timelines
• Consumer Electronics and Home Appliance industry experience
• ERP and WMS understanding and expe