Risk Management Field Director (Virtual)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This Risk Management Field Director will lead a fully virtual team of risk management professionals. 

Specific responsibilities will include:

• Foster a strong digital culture of collaboration, accountability, and innovation.
• Champion the use of advanced technology tools (e.g., virtual inspection platforms, AI-driven analytics, remote collaboration tools) to enhance efficiency, accuracy, and client experience.
• Drive speed to market by optimizing virtual workflows, reducing cycle times, and ensuring timely delivery of risk assessments and service commitments.
• Develop and implement best practices for virtual client engagement, ensuring high-quality service and relationship management without in-person interaction.
• Continuously evaluate and improve digital processes to maximize productivity, scalability, and consistency across the virtual center.

This role does not qualify for employer-sponsored work authorization.  Nationwide does not participate in the Stem OPT Extension program.

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Job Description Summary

Are you a proven leader with strategic, creative and technical commercial risk management skills? Do you have deep insights into the commercial insurance industry and competition with the ability to translate those insights into leading a field risk management team that meets the needs of the Commercial Lines, E & S, and Specialty organization and our insureds? If you have these abilities and a drive to achieve financial goals, set strategic direction, lead a dynamic team of risk management professionals, and make a difference, then we want to hear from you!

As a Risk Management Field Director, you'll lead a team of risk management professionals who leverage their technical expertise for a wide range of large, complex commercial and specialty products while building effective relationships with agents, insureds and underwriters. We'll count on you set operational expectations, drive results, build and maintain business relationships with underwriting partners and agencies to ensure profitable growth. You’ll be responsible for the overall performance of your field team and ensure guidelines and performance metrics are met for account service and risk assessments across multiple lines of business and industries. Your primary focus will be on risk management of your designated portfolio, relationship management, and account management for your team’s territory.

Job Description

Key Responsibilities:   

• Develop a risk management business strategy for your respective territory and industries to ensure we are influencing the right business outcomes by driving profitability, account acquisition, risk improvement, and retention through consulting services, risk assessments, and portfolio management. Translates strategic plans into organizational direction by creating goals and timelines to meet business expectations and standards.  

• Establishes and maintains strong business relationships with key partners across the CL, E & S and Specialty organization to service book of business in an efficient and cost-effective manner through utilizing the right resources based upon the complexity of the risk. This could be through utilizing third party data, vendor assessments, virtual reviews, and in-person activities with the goal of improved capacity, productivity, and reduction in overall cycle time. 

• Use Portfolio Management tools to monitor loss trends, portfolio performance, risk profile improvement to adjust risk assessments and continuing service activities for continuous improvement.  

• Proactively communicate with team, leadership, and clients to enhance relationships and trust. Directs work standards and practices. Provides business recommendat