Retail & Campground Operations Manager

Location: Mt Carmel, Utah.

Zion Mountain Ranch is an elevated sanctuary just 3 miles from the East Entrance of Zion National Park, set on a roaming bison preserve. Guests can choose from thoughtfully crafted cabins and bespoke lodges and enjoy on‑site experiences including guided horseback riding, bison feedings, and Cordwood, a field‑to‑fork restaurant featuring ingredients from the ranch’s organic gardens.

Dedicated to land preservation and meaningful, nature‑based travel, Zion Mountain Ranch blends purposeful hospitality with a deep respect for the land and the spirit of the American West. Team members play a vital role in creating experiences that strengthen guests’ connection to this landscape and its enduring story.

Retail & Campground Operations Manager

Location: Mt. Carmel, Utah

Zion Mountain Ranch is an elevated sanctuary just 3 miles from the East Entrance of Zion National Park, set on a roaming bison preserve. Guests can choose from thoughtfully crafted cabins and bespoke lodges and enjoy on‑site experiences including guided horseback riding, bison feedings, and Cordwood, a field‑to‑fork restaurant featuring ingredients from the ranch’s organic gardens.

Dedicated to land preservation and meaningful, nature‑based travel, Zion Mountain Ranch blends purposeful hospitality with a deep respect for the land and the spirit of the American West. Team members play a vital role in creating experiences that strengthen guests’ connection to this landscape and its enduring story.

Job Summary

The Retail & Campground Operations Manager is responsible for leading the daily operations of Zion Mountain Ranch’s retail outlets and campground. This role is responsible for duties over-seeing the day-to-day operations of the Gift Shop, managing staffing, sales goals, and inventory.

The ideal candidate will implement green procurement guidelines, merchandise strategy for local native handicrafts and art, safety standards and quality of service. The person in this role motivates and inspires the team to drive sales and meet revenue goals. This position reports directly to the Administrative Manager. You will actively cultivate a safe, friendly, and fun work environment where outdoor adventure and environmental stewardship are embraced

This is a hands-on leadership position in dynamic indoor & outdoor environments. The ideal candidate is a strong operator, an engaged team leader, and someone who thrives in delivering memorable guest experiences.

Essential Duties & Responsibilities

• Executes upon POWDR inventory activities, ensures and upholds pricing from marginal demands.
• Oversees on the job inventory with team performing regular cycle counts of inventory to manage products sold.
• Train and develop staff to ensure excellent customer service and efficiency.
• Upholds and communicates ESQ (environmental, safety and quality standards) and accountability to ensure effective and efficient teamwork.
• Manages labor, payroll, and expense to meet the annual budgetary goals.
• Creative, captivating displays for inventory flow, feng shui techniques a bonus.
• Works with leadership to promote marketing programs, sales and branding.
• Manages POS functionality by ensuring accurate product set up, item tree display, discounting options, and operator security.
• Works with management team to procure equipment, retail soft goods and accessories, and assists with logo apparel design process and branding.
• Matches orders, reconciles invoicing and conducts monthly retail inventories.
• Orchestrates the implementation of ESQ targets, objectives, and systems of monitoring and measuring set forth in company strategic plans, Merchandise Plan, etc.
• Communicates closely with the management team in departmental meetings to articulate employee relations, performance management, hiring and recruitment, team development and training; Takes accountability for coaching, rewarding and communicating strengths and weaknesses and overall professional development across retail team.
• Documents employee issues and manages based on policy and procedure.
• Promotes overall enjoyable staff experience by implementing positivity and fun in daily operations.
• Stocks goods, logs inventory counts into systems, retail operational activities and pricing
• Matches and reconciles invoicing, orders and helps to complete monthly retail inventory activities
• Trains and supervises staff to ensure excellent customer service and efficiency.
• Comprehends and communicates workplace safety standards and accountability to ensure effective and efficient teamwork.
• Supports payroll, and expense strategi