Technical Manager

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Technical Manager will assist with the operational and technical management needs of our Managed Services division.  This position will work with the Director of Managed Services to support the day-to-day technical support of dedicated onsite studio and event production teams as well as work directly with clients to facilitate ad hoc technical and engineering projects.  This role will coordinate with all departments within the Production Services team to ensure a high level of service delivery to clients.  The Technical Manager will support the organization and implementation of all production workflows, engineering, maintenance, and training programs for team members who work onsite at client locations.  Travel and after-hours work will be required.

DAY TO DAY RESPONSIBILITIES

• Work closely with the Director of Managed Services to assess the technical and engineering needs of all Managed Services accounts.
• Work with onsite AVI-SPL personnel and the client team in developing strategy for maintaining, organizing, operating, and troubleshooting all aspects of the client’s production facilities and control rooms.
• Proactively identify ways to refine operational efficiency and workflows to simplify processes for onsite teams as well as our clients.
• Provide guidance on optimizing the setup and configuration of all client control room and studio facilities based on scope of production needs.
• Work with account leads to develop preventative maintenance and facility plans to ensure each location remains operationally ready.
• Oversee the development of location maintenance documentation including daily weekly and monthly checklists, licensing, subscriptions, and equipment inventory.
• Assist with the development and curation of documentation for all accounts including standard operating procedures, workflow processes, booking forms and facility checklists
• Assist with ensuring documentation across all locations is consistently structured, current and available within client owned platforms as well as available to internal resources as needed
• Work in conjunction with the Sr. Manager, Broadcast Engineering and the Director of Managed Services to lead, design and implement training programs to develop personnel and ensure they have the skillset and knowledge to effectively perform their role.
• Provide guidance and support to management roles who are responsible for training and developing onsite operations and engineering roles to ensure consistency of training program and best practices across all account locations
• Provide recommendations for advancing skillsets and training opportunities for all personnel as well as execute training needs recommended by client.
• Ensure all personnel follow proper procedures for ticketing and other reporting systems
• Assist with the development of freelance pools for backfill and back up support
• Work directly with clients for out-of-contract engineering and technical needs, provide necessary guidance to ensure a successful project and coordinate with various roles and teams within Production Services and AVI-SPL Global Services to execute
• Ensure timelines and delivery of required deliverables are met for all technical projects
• Participate in brainstorming ideas and solutions to enhance services offered to established and prospective clients
• Help to raise questions and concerns and offer solutions on how to increase efficiency in process development and operations
• Continuously assess and recommend solutions about functionality of studio and event spaces based on operational requirements and event scope.
• Provide ongoing feedback on how to enhance event experiences for attendees and presenters including in-person, hybrid, and virtual event logistics.
• Provide client with recommendations on event industry best practices and operational standards.
• Work with Managed Services team to assess new accounts, participate in discovery sessions and contribute to implementing technical strategy and tailored solution for new teams.
• Provide backfill support for production needs as required