Protective Security Officer - Intermediate Level

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicated Intermediate level Protective Security Officer , to provide armed response to emergency incidents involving workplace violence, active shooters, duress situations, medical emergencies, access control violations, and other safety and security situations in protection of the workforce. Performs as a team member in enforcing established procedures under supervision. Performs routine duties and identifies and reports problems in accordance with standard operating procedures. Supports Senior PSOs and Security Management with overall team performance.

We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following locations: Plano, TX. Relocation assistance is not available for this position.

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Applies developing knowledge of policies, processes, and procedures; seeks guidance from team members to resolve complex issues and to identify appropriate issues for escalation.

• Controls access to USAA property and delivery access at entry gates, turnstiles, and visitor lobbies. Provides information and direction to employees, visitors and contractors.

• Provides armed response and resolution to critical incidents, such as, workplace violence, active shooter events, bomb threats and other security issues.

• Patrols USAA properties to prevent trespassing, theft, vandalism, and criminal activities; enforces parking and traffic controls and composes incident reports.

• Performs pedestrian and vehicle traffic direction and parking control as well as vehicular and walking patrols to protect USAA assets.

• Works with and provides assistance to civil first responders to include federal, state and local law enforcement agencies and other emergency services providers.

• Reviews shift blotter and documents for assigned shift, ensuring that key information is communicated to team members as appropriate.

• Participates in quarterly training sessions to sustain competencies in alignment with USAA Security Officer Standards.

• Maintains valid First Aid, CPR, and expandable baton certifications in accordance with USAA Security Officer Standards.

• Maintains valid state security officer firearm license in compliance with state of employment requirements and in accordance with USAA Security Officer Standards.

• Performs all other duties as assigned.

What you have:

• High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.

• 1 or more years of physical security, law enforcement, or military combat arms experience.
• Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of  Microsoft Office tools to include Word, Excel, and PowerPoint.
• Must possess valid state driver's license.
• Job Offer contingent on passing the MMPI evaluation.
• Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state within 6 months.

What sets you apart:

• Ability to work Days, Nights, Weekends and Holidays. Occasional overtime may be required.

• Prior physical security experience in a corporate environment

• Prior Law enforcement academy, advanced tactical experience, military specialty training and/or advanced medical response is preferred