Client Services Manager - Workforce Absence

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Most Loved Workplace® 
Forbes Best-in-State Employer

Client Services Manager - Workforce Absence

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence: 

  

Dubuque, IA  : 4141 Westmark Drive, Dubuque, IA 52002 

Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401 

Coralville, IA:  3273 Ridgeway Drive Coralville IA 52241 

Dublin, OH : 5500 Glendon Court Dublin OH 43016 

New Albany, OH : 7795 Walton Parkway New Albany, OH 43054 

Chicago, IL : 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604 

Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268 

Irving, TX: 2201 W. Royal Lane Suite 125 Irving, TX 75063 

Memphis, TN : 8125 Sedgwick Way, Memphis TN 38125 

Southfield, MI : 300 Galleria Officentre Southfield MI 48034 

Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826 

Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344 

West Hills, CA : 8521 Fallbrook Ave West Hills, CA 91304  

PRIMARY PURPOSE: To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Performs client renewal and Client Service Instruction preparation for assigned clients.
• Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
• Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
• Educates the client on loss data - drivers of cost impacting assigned programs.
• Coordinate project activity.  Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
• Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
• Coordinates client contracts. 

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travel as required.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS